Tuesday, December 23, 2003, 09:00 am PT (12:00 pm ET)
Apple testing video-based AppleCare support serviceApple Computer, Inc. recently extended its AppleCare support service to cover the iPod family of digital music players, and rumors of a new plan that would insure accidental laptop damages have also turned heads in recent weeks. But for a company that was once renowned for its top-notch customer support, these strives mark only the beginning of what sources say will become a renewed commitment to reliability and support by the computer maker.
Last week Apple publicly launched a new Apple Discussion forum for support of its products. The revised format features a significant update to the user interface and a change to the way posts are rated.
According to an anonymous source, the company is currently beta testing a service referred to as 'AppleCare Video.' Unfortunately, details of the service are vague and it's unclear if the service is based on a forthcoming technology for Mac OS X or the likes of iChat AV or Apple.com. The service is rumored to represent just one of many changes that will add value to the Macintosh platform over the next year.
On Topic: General
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