Deleted.

I agree that Apple should be making refunds for those who request such.

I think this announcement suggests that Eddy Cue has had the opportunity to assess the situation with MobileMe and has determined that it will be closer to 90 days before we see MobileMe working as advertised. From what has been said about Mr. Cue, this is very much his style - no quick fixes but a systematic approach that will deliver on Apple's promises.

I don't think they are trying to. They are stepping up and apologizing and giving some of us as many as 90 days of additional service free. If they were masking the fact it has had some problems, they would not be full fledged admitting it on their website and giving out MM extensions like candy.




"..." what about the trying to make it right part??? So far, if people signed up for MM on launch day they will most likely get their year of great service and promises. However, it will come after 90 days, or maybe 120, etc. But you can bet Apple will make this right. I have not seen anything up to this point that says otherwise.

What about all the people who already had .Mac accounts and got something screwy instead of what they had subscribed originally to and had.
Shouldn't they get a refund as well- if not more?

I agree. It is a terrible service. It has been incredibly frustrating to get even the email to work, esp. in the web mode. It is slow and clunky, hangs a lot, has a non-intuitive mail user interface, has a messy spell-check, things don't get sent when one hits 'send,' and when one thinks it's finally sent, it does not show up in the 'sent msgs' folder, etc.

Really, a shame. I have stopped using my Mac mail, and even my kids (for whom I had obtained Mac.com addresses) have now switched to Gmail.

ANd I was all ready to finally renew tonight and now this- I really don't know how long to wait? My account expired June 25th.
All I want is my .Mac working as it was. I don't have an iPhone- why should I have to suffer for Apple being stretched too thin because of the iPhone?

I'm not using MobileMe with an iPhone, but the service was been working fine for syncing and e-mail with my two Macs and iPod Touch. Back to My Mac has worked well, too.

Wow good for you.

I agree that MobileMe should have been delayed as a number of its problems were caused by the iPhone 3G launch hysteria that downed Apple's servers. But most new MobileMe users likely didn't pay $100. They probably signed up for the free trial, allowing them to try out the new service while also delaying the cost and commitment. Also, MobileMe's service, while still buggy and missing a few features like links to iDisk attachments, are pretty much firing on all cylinders.


They still have many of the same services intact - web email, Back to my Mac, Web Gallery, iDisk, syncing of desktop apps among multiple Macs (including bookmarks), and iWeb web hosting with 1-click publishing - in addition to the new, desktop-like SproutCore-powered web apps interface, and push email, contacts, and calendars, the latter two are new services.


Where's the smily with the tears? How many times have you repeated this mantra? Sorry, but your whining won't bring back the rather lackluster .Mac.

Shoot, what about all the paying home and small business subscribers depending on Google's web apps and online storage, who've had three major outages in the past week? Google hasn't done anything but apologize on their blog.

They're doing the right thing, of course, but what a major loss of face. The problems will eventually be resolved, but how many have moved on to Gmail, Yahoo e-mail or MSN already out of anger and frustration?