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Friday, September 04, 2009, 06:00 pm PT (09:00 pm ET)

AT&T defends its iPhone network via YouTube outreach

AT&T has published a YouTube response to the mounting complaints about its network in order to explain the issues involved and assure subscribers that it is working hard to address the massive new demand related to iPhone use.

The video segment (shown below) introduces "Seth the blogger guy," who describes the explosive new growth in data demand over the last two years and outlines the investments AT&T has been making, including spending between $17 to $18 billion on upgrades scheduled for this year on top of the $38 billion invested over the past two years.

Standing in front of a picture of the iPhone, the AT&T spokesman says, "we're proud that we've enabled the smartphone revolution." At the end of the segment, he adds the assurance, "we have heard you, we are on it, and we will use this hard won experience to lead the industry into the future."

The segment also reiterates the previous announcement that AT&T's MMS service for the iPhone would become available later this month. "We've been working for months to prepare the radio access controllers in our network to support this launch. That means calibrating base stations all over the country, and frankly that's a very time-consuming process. MMS for the iPhone will be coming on September 25th. We wanted to make sure that when MMS for the iPhone launches, the experience was great. We wanted to get it right."