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Monday, May 30, 2011, 08:20 pm PT (11:20 pm ET)

Apple initiates MacBook bottom case replacement program

Apple has initiated a case replacement program for MacBooks shipped between October 2009 and April 2011 to resolve an issue where the rubber separates from the bottom of the case.

The MacBook Bottom Case Replacement Program is available to owners with affected MacBooks, regardless of current warranty status.

Apple offers three options for replacing the case: set up an appointment with an Apple Genius and visit an Apple Retail Store; visit an Apple Authorized Service Provider; and self service by ordering a replacement case kit online. Do It Yourself kits include a new bottom case, screws, a Phillips head screwdriver and instructions for removal of the old case and installation of the new one.

Customers who have paid for a repair or replacement because of the issue can also contact Apple regarding a refund. The note advises that no action is required for owners who aren't currently experiencing the issue.

The program will be offered worldwide and will cover affected MacBooks for two years from the original purchase date, though it does not extend standard warranty coverage. Further extensions of the program may come as Apple continues to "evaluate service data."

MacBook


Apple introduced the redesigned polycarbonate unibody MacBook with a unique non-skid rubber bottom in October 2009. The entry-level notebook line received a quiet update in May 2010, adding Nvidia GeForce 320M graphics.

MacBook 2009

According to Sterne Agee analyst Shaw Wu's checks with suppliers, the Mac maker will update the MacBook line in a matter of months. Wu estimates the white MacBook accounts for roughly one-third of Apple's portable business, which makes up 73 percent of all Mac sales.