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Users report 3G connection issues with Apple's new iPad

Some owners of Apple's new iPad have begun reporting connectivity issues with the LTE-capable model, stating that the device loses a 3G connection and won't reconnect without a hard reset.

Users with the issue have continued to post over the last week in a growing thread at the Apple Support Communities website. Most of the users who have posted appear to be international users attempting to connect to 3G networks, rather than the 4G LTE speeds available in the U.S.

User "NewForce" suggested that the issue lies either in iOS 5.1 or the Qualcomm chipset Apple has utilized in the new iPad. They said they tried a number of remedies, including resetting settings and replacing the SIM card, but nothing solved the problem except for cycling the power on the iPad between 3 and 5 times each day.

Users reporting issues say that the problem is specific to the new iPad. Many posting on Apple's website owned previous-generation 3G models and did not have the same connectivity bugs.

Those sharing the problem come from a variety of international countries, including Austria, Australia, Germany, Switzerland, Norway, Poland, the U.K., Singapore, Spain and Italy. In addition, a handful of people from the U.S., like user "rodzs," have also joined the discussion, though there seem to be fewer problems for American users.

"I live in northern Wisconsin and while I'm at home and the surrounding areas it works, but then the minute I am in extended coverage it doesn't work!!" they wrote. "Like many of you I tried resetting pretty much everything and nothing. I went to a Verizon store and tried to tell them that something is wrong with it and they pretty much told me that it was because when it is in extended coverage it might not work because of reception."

AppleInsider was first to report in March on an unrelated Wi-Fi reception issue some users have seen with the new iPad. Those people have complained that wireless reception with the new model is notably inferior than with Apple's previous models.



66 Comments

zozman 393 comments · 13 Years

it seems to be an iOS 5.1 issue, i have setup 30 ipad 2s at work, abunch had this issue & my new ipad also gets it too

dolphin0611 44 comments · 13 Years

Quote:
Originally Posted by Eastman

yeah i have that problem .. sometimes a switching on and off of the 3g/4g connection helps ..

Wish to have it sorted soon .. cos its annoying !

Still love my New iPad .. but the battery is also damn slow to recharge ..

May I ask, how long does it take to recharge? And are you using the new iPad lead or an iPhone or older iPad lead? Maybe Apple should think of new ways of recharging, especially the new iPad, than by just using a USB type lead? Overnight it's not a problem, but if we need to recharge during the day, it can be an inconvenience, right?

walshbj 862 comments · 18 Years

"Those sharing the problem come from a variety of international countries,"

Glad it wasn't any of those pesky domestic countries.

maccherry 924 comments · 14 Years

Even with the New iPad plugged in(in the wall and not my laptop's usb port!), the effing thing shuts down when the battery drains. That makes no fu***** sense. My girlfriend is sending it back. Screw it. I didn't need it anyway. I have the latest macbook air 13 inch. Freaking awesome.
The screen on the new iPad is great but the fact that the battery does't charge while plugged in is pathetic.
Apple can go to hell on this one.