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Wednesday, July 25, 2012, 11:32 am
Some new Mac buyers unable to redeem Mountain Lion codes on App Store
A number of customers who recently bought a Mac and are looking to upgrade to Mountain Lion through Apple's OS X Up-to-Date program have been met with error messages telling them their redemption code has already been used.A number of AppleInsider readers have reached out to express their frustration over the issue. In addition, numerous growing threads on the Apple Support Communities forums also document the problems.
Users are able to receive a redemption code from Mountain Lion through Apple's Up-to-Date program, but attempts to redeem it on the Mac App Store are met with the error: "This code has already been used. Each code may only be used once."
The issue is affecting users from all over the world, with users on Apple's site posting from the U.S., the U.K., Turkey, Australia, China and more.
It's currently unknown whether the error message is simply related to the influx of traffic on Apple's servers with users looking to download Mountain Lion, or whether incorrect codes were in fact sent out to customers.
Users posting on Apple's forums say they were told by company representatives that the issue should be resolved anywhere between 24 and 72 hours. Some others in various threads were apparently told that they will be sent a new redemption code from Apple to address the issue.
Customers who bought a new Mac on June 11 or later are eligible to receive a free upgrade to OS X Mountain Lion through the Mac App Store. Customers must request their copy of Mountain Lion from Apple's website before August 24, 2012.
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Previous Comments View All
Not good. Such things can be very frustrating.
PS: At some point I think Mac OS X cost to the number of Macs sold will make it advantageous for Apple to change Mac accounting and just give away major OS X updates like they do with iOS.
IT'S THE FIRST DAY. You aren't going to die if you can't get Mountain Lion right now. There's no bonus for having it on the first day.
Chill out.
It's a randomly generated number and if traffic is high sometimes the system hits the same number twice before one instance invalidates the code and blocks it from going to someone else.
If you got one of the errors just contact them and then chill out while they fix it.
It's still frustrating for users. It gets even worse if you think the code you have has been stolen (because that is what people will naturally think).
I find that image of the Mountain Lion very menacing. If was hiking around here in SoCal and came around a corner to see a ML with that expression, it would be rather terrifying.
I don't know why I was never bothered by the other cats, maybe it is because we actually do have these cats roaming around here. In Central America we have Jaguars but they are almost never seen. Perhaps because they are nocturnal.
Yes, I had this issue, too. Fortunately, since I had the Developer Preview, the current build already showed up in my Purchases. Hopefully I still get the "correct" code in a day or two, just so I can be sure it registered.
I submitted my up-to-date request more than two hours ago - and haven't yet received a code at all. Anyone else having this problem?
Not good. Such things can be very frustrating.
PS: At some point I think Mac OS X cost to the number of Macs sold will make it advantageous for Apple to change Mac accounting and just give away major OS X updates like they do with iOS.
Very frustrating indeed. I know it's fairly minor not to get ML right away, but my experience with this RMBP hasn't been good, and I do realize my case is unique and probably very uncommon. Nevertheless...
Wait long time to get the machine. Then wait to get the replacement screen ordered in and installed due to screen defect appearing after 3 weeks. Then have to wait a second time at the Genius bar to have them tighten the screws since apparently after installing the replacement screen, they didn't do it properly and the screw were protruding and causing creaking. Now have to wait for their system to work properly so I can download ML.
Their quality control has been very unimpressive. I hope this saga soon ends.
IT'S THE FIRST DAY. You aren't going to die if you can't get Mountain Lion right now. There's no bonus for having it on the first day.
Chill out.
It's a randomly generated number and if traffic is high sometimes the system hits the same number twice before one instance invalidates the code and blocks it from going to someone else.
If you got one of the errors just contact them and then chill out while they fix it.
"sometimes the system hits the same number twice before one instance invalidates...." I just have two questions here: 1) Why would a single submit hit the system twice? and 2) How do you know their process of issuing redemption codes? All of my calls to an API only hits once and only once (providing the user taps/clicks it once), so twice I'm not buying that theory...
It's not to say that we have to "have" it today but it can be frustrating if you let it get to you. Just move on, write your emails to the support folks and they will get it worked out.
I submitted my up-to-date request more than two hours ago - and haven't yet received a code at all. Anyone else having this problem?
I think they likely stopped sending new codes since so many of first batch of codes were failing. I'd imagine they would want to sort that out before resuming with the delivery of these redemption codes.
I signed up, got a response within 30 minutes, the code worked fine, and I'm downloading Mountain Lion now.
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IT'S THE FIRST DAY. You aren't going to die if you can't get Mountain Lion right now. There's no bonus for having it on the first day.
Chill out.
It's a randomly generated number and if traffic is high sometimes the system hits the same number twice before one instance invalidates the code and blocks it from going to someone else.
If you got one of the errors just contact them and then chill out while they fix it.