Apple acknowledges 'Error 53' glitch, says it's part of Touch ID security [u]

Apple on Friday publicly acknowledged an unusual "Error 53" message, triggered by updating an iPhone 6 to iOS 9 or later after having the phone's Touch ID sensor fixed by an unofficial technician. [Updated]

"We protect fingerprint data using a Secure Enclave, which is uniquely paired to the Touch ID sensor," a spokeswoman explained to The Guardian. "When [an] iPhone is serviced by an authorised Apple service provider or Apple retail store for changes that affect the Touch ID sensor, the pairing is re-validated."

With an unofficial repair, the representative warned, that pairing can go unvalidated and lead to Error 53 once iOS is updated, or even restored. People running into the glitch should contact Apple support, the spokeswoman suggested.

The problem renders an iPhone unusable however, and affected owners will likely have no choice but to buy a new phone, since an unofficial repair violates Apple's warranty terms.

The Guardian observed that many regions lack Apple Stores, which can sometimes make it hard to find a place to get authorized repairs done in a timely manner.

When Apple launched Touch ID it went to great lengths to assure people that the associated data couldn't be leaked online, or even captured by installed apps. The need to re-validate appears to be a defense against thieves (or other parties) extracting fingerprint data via hardware modifications.

Update: Apple has issued a separate statement to AppleInsider.

"We take customer security very seriously and Error 53 is the result of security checks designed to protect our customers," the company said. "iOS checks that the Touch ID sensor in your iPhone or iPad correctly matches your device's other components. If iOS finds a mismatch, the check fails and Touch ID, including for Apple Pay use, is disabled. This security measure is necessary to protect your device and prevent a fraudulent Touch ID sensor from being used. If a customer encounters Error 53, we encourage them to contact Apple Support."

140 Comments

gatorguy 13 Years · 24630 comments

About 8 years ago

Absolutely the way it should be done. Anyone complaining about it hasn't thought thru the possible even if unlikely consequences of it not working that way.

volcan 10 Years · 1799 comments

gatorguy said:

Absolutely the way it should be done. Anyone complaining about it hasn't thought thru the possible even if unlikely consequences of it not working that way.

I agree in principle, however, the error message should provide better communication to the user, not just Error 53. You know something like "iOS has detected a security issue with Touch ID. Please visit an authorized Apple repair location. Error 53."

cnocbui 17 Years · 3612 comments

gatorguy said:

Absolutely the way it should be done. Anyone complaining about it hasn't thought thru the possible even if unlikely consequences of it not working that way.

Ireland doesn't have an Apple store. I'm not sure about authorised repairers who could do the job. Why isn't there an option for getting Apple to do the authorisation and not having to get a new phone?

Mr_Grey 8 Years · 118 comments

gatorguy said:

Absolutely the way it should be done. Anyone complaining about it hasn't thought thru the possible even if unlikely consequences of it not working that way.

Agreed. But that won't stop the shit storm.
People will agree out of one side of their mouth that it sounds reasonable for Apple to do this, but still demand that they "fix" it anyway. To do otherwise would be to take responsibility for one's actions. Something that's been an anachronism for many years now.

volcan said:

gatorguy said:

Absolutely the way it should be done. Anyone complaining about it hasn't thought thru the possible even if unlikely consequences of it not working that way.

I agree in principle, however, the error message should provide better communication to the user, not just Error 53. You know something like "iOS has detected a security issue with Touch ID. Please visit an authorized Apple repair location. Error 53."

On thinking about it ... it might also make more sense to simply disable TouchID on the device instead of bricking it. The error message could tell you what you did and what the consequences were instead of being obtuse and killing the phone as well.