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Topic: Apple Store

Apple's customer service suffers in Q2, study says

08/27/2015, 08:08 pm

A study from market research firm StellaService published this week seemingly reveals a rapid decline in Apple's customer service capabilities, from a slight slip in shipping fulfillment to longer wait times for online and phone support.

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Best Buy to offer AppleCare and AppleCare+ warranties ahead of 'iPhone 6s' launch

08/17/2015, 09:08 am

Electronics retailer Best Buy has inked a deal with Apple to begin selling authorized warranty extensions for its products, and employees have been told that the new addition will be announced to the public on Sept. 10.

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Apple's Back to School sale goes online, gains new countries

08/06/2015, 06:08 pm

Apple on Thursday extended its annual Back to School sale, which offers students and educators free Beats Solo2 hardware, to cover online purchases, while expanding availability to a clutch of European countries.

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Apple integrates online store with main website in major Apple.com redesign

08/06/2015, 06:08 pm

Apple on Thursday made a huge change to the way it handles online shopping by integrating the Online Apple Store with its main Apple.com website, merging the two Web presences into a unified view, adding a persistent shopping bag link and performing slight design tweaks to product pages.

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Apple removes Nest Learning Thermostat from online, retail stores in potential HomeKit push

07/23/2015, 07:07 pm

A pair of reports this week made note of Apple's apparent decision to remove Google's Nest Learning Thermostat from its online and brick-and-mortar stores, leaving only smart home devices compatible with HomeKit available for purchase.

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Apple's Back to School 2015 promo offers $200 Beats Solo2 headphones with purchase of new Mac

07/23/2015, 10:07 am

Apple on Thursday launched its awaited Back to School 2015 promotion, offering a free pair of Beats Solo2 wired headphones, valued at $200, with the purchase of a new Mac.

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Angela Ahrendts hints at upcoming back to school promotion in internal video

07/18/2015, 08:07 pm

Apple's annual Back to School promotion appears to be a no-show for 2015, but a report on Saturday claims SVP of Retail Angela Ahrendts this week hinted to employees that a comparable offering could be coming soon.

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Lawsuit over Apple Store employee bag checks becomes class action covering over 12,000 workers

07/16/2015, 04:07 pm

A long-running lawsuit over bag searches of Apple Store workers was certified as a class action on Thursday, broadening the potential impact to over 12,000 past and present retail staff.

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Apple's new Hong Kong store to open on July 30

07/16/2015, 12:07 am

Apple will open its fourth Apple Store location in Hong Kong on Thursday, July 30, the company announced through its retail website, with the three-story Canton Road outlet expected to be one of the largest in Asia.

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New gold, dark blue and hot pink colors come to Apple's iPod nano, shuffle & touch lineups

07/15/2015, 11:07 am

All three devices in Apple's existing iPod lineup --the iPod nano, shuffle and touch --gained three new color options on Wednesday. And while the iPod touch's internal components were overhauled, the iPod nano and shuffle specifications remain unchanged.

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Apple launches new iPod touch with 64-bit A8 CPU, 8MP camera, M8 motion coprocessor & 128GB capacity

07/15/2015, 11:07 am

Apple on Wednesday overhauled its iPod touch lineup for the first time in years, debuting a new high-end $399 model with a 128-gigabyte capacity, while giving all versions a 64-bit A8 processor, M8 motion coprocessor, and 8-megapixel rear camera.

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iPod shipping times slip ahead of Apple's anticipated Tuesday update with new colors

07/13/2015, 03:07 pm

Shipping times for some iPod models -- mostly for the iPod touch -- have lengthened at Apple's U.S. online store ahead of an anticipated refresh on Tuesday, during which Apple is expected to add new colors and upgrade the Touch's internals.

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Apple Stores begin selling third-party accessories with co-designed 'premium' packaging

07/09/2015, 09:07 am

Apple Stores are already beginning to sell third-party accessories with packaging co-designed by Apple, giving the company even greater control over the presentation and marketing of products sold in its retail outlets.

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Apple to reportedly debut co-designed third-party accessory packaging at Apple Stores next week

07/06/2015, 05:07 pm

Apple Stores will soon get a more uniform look as select third-party accessory makers adopt packaging co-designed by Apple, part of a larger transition toward a "premium feel" under retail chief Angela Ahrendts.

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Apple Camp 2015 enrollment begins with moviemaking, e-book creation workshops for kids

06/29/2015, 11:06 pm

For the 2015 summer season, Apple is again inviting children aged 8 through 12 to participate in Apple Camp, a series of three-day retail store workshops designed to teach inquisitive young minds how to create rich digital content on iPad and Mac.

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New flagship Union Square Apple Store beginning to rise in San Francisco

06/25/2015, 05:06 am

Walls are beginning to rise at the site of Apple's new flagship store at Union Square in San Francisco, three blocks away from the company's existing flagship store at Stockton and Market Street (which the new location will replace next summer).

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First-gen iPad mini vanishes from Apple's store, leaving only Retina models

06/19/2015, 09:06 am

Apple on Friday unceremoniously removed the first-generation iPad mini from its website, including product pages and the online store, leaving only the iPad mini 2 and 3, both of which feature high-resolution Retina displays.

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More Jawbone fitness trackers return to online Apple Store with UP2

06/18/2015, 10:06 am

On Thursday one of Jawbone's more advanced fitness trackers, the UP2, appeared at the online Apple Store, following a brief and still unexplained removal of most of the company's product line.

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Apple opens up US Watch retail reservations, shoppers get unique bags

06/17/2015, 09:06 am

Apple on Wednesday morning opened up Apple Watch reservations in the United States, allowing shoppers to pick up an order at a time and Apple Store of their choosing, handed over in a specially-made bag.

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Apple discussed same-day delivery deal with Uber prior to Postmates partnership

06/15/2015, 11:06 pm

As part of a push into logistics, on-demand transportation provider Uber was reportedly in talks with Apple to provide same-day product deliveries, but the iPhone maker ultimately went with startup Postmates.

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