03/17/2014, 01:03 pm
Apple has begun rolling out changes to its online chat support service that will require some customers to pay a per-incident fee, though the new policies could result in lower costs for those who might otherwise dial the company's telephone support line.
02/28/2014, 06:02 pm
A report on Friday claims Apple will soon roll out a for-pay chat service to support those users who need help with products no longer covered by AppleCare protection plans.
09/24/2013, 07:09 pm
It was revealed on Tuesday that Apple has changed the terms and conditions tied to AppleCare+ and will be lifting geographic limitations on support, meaning travelers can get their device serviced outside of their home country.
09/10/2013, 03:09 pm
Apple on Tuesday quietly increased the cost of accidental damage coverage for the iPhone, as the company will now charge $79 for up to two incidents through its AppleCare+ protection plan.
08/28/2013, 02:08 pm
Apple is reportedly set to launch AppleCare+ extended warranties to Europe, bringing accidental damage coverage to the company's iPhone and iPad product lineups.
08/26/2013, 11:08 pm
In a recent change to its Support website, Apple integrated an interactive and streamlined user experience with powerful features like live chat to bring the portal more in line with the company's more recent webpage designs.
06/03/2013, 05:06 pm
As part of Apple's rumored AppleCare policy changes, the company recently began replacing iPhone 5 screens instead of swapping out the broken units for refurbished devices, saving money for both Apple and its customers.
05/31/2013, 06:05 pm
An update to Apple's Service Training and Certification webpage reveals the company will soon drop a policy requiring AppleCare technicians renew their credentials every year, while initial training and testing are to be handled completely online.
Big changes coming to AppleCare this fall: warranty subscriptions, in-store iOS device repairs, more [u]
05/10/2013, 05:05 pm
In a town hall session held on Thursday, Apple informed tech staff that major changes to the AppleCare and AppleCare+ service programs will be enacted starting this fall, with a broadening of current policies likely to cut costs and make the service more attractive to consumers.
11/18/2012, 11:11 am
With just days to go before the start of the official holiday shopping season, we're seeing some Apple authorized resellers jump the gun with early deals. Meanwhile, today marks the last chance to take advantage of AppleInsider's 3% Mac discount codes during the 2012 calendar year.
11/13/2012, 04:11 pm
Apple confirmed on Tuesday that it has stopped selling its AppleCare extended protection plan in its Italian stores, and cut off distribution to authorized resellers, in response to continuing antitrust concerns associated with EU warranty laws.
10/10/2012, 07:10 pm
In the latest chapter of Apple's Italian AppleCare saga, two consumer advocacy groups on Wednesday confirmed the launch of a class action lawsuit, alleging the company has continued to violate the EU's warranty regulations despite being fined in December.
07/20/2012, 09:07 pm
It will be several more weeks before Apple is expected to eliminate the backlog of orders for its new MacBook Pro with Retina display over at its online store, but one of the company's resellers said this week it's ready to ship both models immediately with added savings.
07/18/2012, 05:07 am
The Portuguese Association for Consumer Protection (DECO) announced intentions to move forward with a lawsuit against Apple over information provided on the company's website which allegedly misleads buyers into purchasing the add-on AppleCare Protection Plan.
06/21/2012, 11:06 pm
While Apple's online store continues to list wait times of 2 to 3 weeks on new orders for its 15-inch MacBook Pros with Retina display, one of the company's authorized resellers -- which is also offering AppleInsider readers the lowest prices anywhere -- has received stock of the high-end model and is ready ship the new notebooks immediately. Separately, a second reseller is offering additional savings when purchasing new Macs alongside AppleCare.
03/22/2012, 06:03 pm
Apple lost an appeal of an Italian case that fined the company 900,000 euros, or roughly $1.2 million, for allegedly not furnishing an adequate amount of information regarding mandated product guarantees and warranty stipulations.
10/12/2011, 10:10 pm
Apple is offering customers who pre-ordered the new 8GB iPhone 4 or the iPhone 4S an extended opportunity until Nov. 14 to buy an AppleCare+ warranty for their device.
10/11/2011, 05:10 pm
After introducing a more comprehensive extended warranty option for iPhone buyers, Apple is reportedly curtailing liberal exchange policies in its retail stores to make the new option more attractive.