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Topic: AppleCare

Leaked screenshots show glimpse of Apple troubleshooting app for iOS

11/20/2015, 01:11 pm

Apple is working on an iOS app intended to funnel people through the support process faster, as well as address a lot of questions without phone calls or looking it up on the company's website, it was revealed on Friday.


Best Buy to offer AppleCare and AppleCare+ warranties ahead of 'iPhone 6s' launch

08/17/2015, 09:08 am

Electronics retailer Best Buy has inked a deal with Apple to begin selling authorized warranty extensions for its products, and employees have been told that the new addition will be announced to the public on Sept. 10.


Apple faces new class-action suit over refurbished AppleCare+ hardware replacements

07/20/2015, 01:07 pm

A newly-filed class action lawsuit accuses Apple of breaching contract by failing to provide new -- or "equivalent to new" -- devices when offering up replacement hardware under AppleCare+ warranties.


AppleCare for Mac now covers batteries retaining less than 80% charge

06/29/2015, 10:06 pm

In a minor change to its AppleCare Protection Plan for Mac policy on Monday, Apple is now replacing non-removable MacBook batteries that retain less than 80 percent of their original charge.


AppleCare+ battery coverage more generous for iPhones, iPads, Apple Watch

06/26/2015, 01:06 pm

Apple on Friday made a slight adjustment to the terms of its AppleCare+ warranty for iPhones, iPads, iPods, and the Apple Watch, allowing people to get a free repair or replacement if their battery holds less than 80 percent of its original charge.


Apple tops Consumer Reports satisfaction survey for computer technical support

05/29/2015, 10:05 am

Apple once again ranked highest this year on an annual Consumer Reports satisfaction survey for computer support services, the magazine has revealed in its July issue.


AppleCare+ protection for Apple Watch could reach $999 - report

04/03/2015, 12:04 pm

Apple has yet to reveal how much it will charge to add AppleCare+ protection to its new wearable, but new screenshots that purport to show internal pricing suggest that plans will start at $59 for Apple Watch Sport and hit as much as $999 for Apple Watch Edition.


Apple integrates Genius Bar reservations to online support options

11/07/2014, 09:11 pm

Apple on Friday updated its Support website to incorporate an option to schedule Genius Bar reservations for certain hardware and software issues, further filling in gaps between AppleCare's many arms.


New AppleCare for Enterprise website features IBM IT support, suggests imminent rollout

11/05/2014, 08:11 pm

More than three months after Apple and IBM announced a partnership for business solutions, Apple has posted to its website a new AppleCare for Enterprise page touting onsite hardware repairs from IBM Global Technology Services, now a worldwide Apple Authorized Service Provider.


Apple's secretive 'early field failure analysis' quality control team profiled in new report

09/04/2014, 11:09 pm

A report on Thursday offers a rare look inside Apple's secretive EFFA quality control division that runs down and fixes launch day hardware issues before they become larger, more costly problems.


Apple expanding AppleCare+ warranties internationally, now available in Mexico & Sweden

07/29/2014, 09:07 am

AppleCare+ warranty coverage for iPhone, iPad and iPod is now available to customers in both Mexico and Sweden, expanding international availability of the optional two-year program.


Apple extends iPad AppleCare+ coverage to 3 years for educational institutions

05/07/2014, 11:05 am

Schools buying iPads for faculty or students can now receive an extra year of AppleCare+ warranty coverage, bringing it to three total years of protection, for the same $99 flat price.


Apple now charging for some online chat support, rates cheaper than phone support

03/17/2014, 01:03 pm

Apple has begun rolling out changes to its online chat support service that will require some customers to pay a per-incident fee, though the new policies could result in lower costs for those who might otherwise dial the company's telephone support line.


Apple to reportedly launch paid chat support for out-of-warranty products

02/28/2014, 06:02 pm

A report on Friday claims Apple will soon roll out a for-pay chat service to support those users who need help with products no longer covered by AppleCare protection plans.


Apple to reportedly extend AppleCare+ coverage for international travelers

09/24/2013, 07:09 pm

It was revealed on Tuesday that Apple has changed the terms and conditions tied to AppleCare+ and will be lifting geographic limitations on support, meaning travelers can get their device serviced outside of their home country.


Apple increases AppleCare+ for iPhone deductible to $79 from $49

09/10/2013, 03:09 pm

Apple on Tuesday quietly increased the cost of accidental damage coverage for the iPhone, as the company will now charge $79 for up to two incidents through its AppleCare+ protection plan.


AppleCare+ extended warranty for iPhone, iPad coming to Europe - report

08/28/2013, 02:08 pm

Apple is reportedly set to launch AppleCare+ extended warranties to Europe, bringing accidental damage coverage to the company's iPhone and iPad product lineups.


Apple rolls out revamped AppleCare Support page with live chat feature

08/26/2013, 11:08 pm

In a recent change to its Support website, Apple integrated an interactive and streamlined user experience with powerful features like live chat to bring the portal more in line with the company's more recent webpage designs.


Apple now repairing iPhone 5 screens in-store as part of AppleCare overhaul

06/03/2013, 05:06 pm

As part of Apple's rumored AppleCare policy changes, the company recently began replacing iPhone 5 screens instead of swapping out the broken units for refurbished devices, saving money for both Apple and its customers.


Apple takes AppleCare service technician training online, drops recertification exams

05/31/2013, 06:05 pm

An update to Apple's Service Training and Certification webpage reveals the company will soon drop a policy requiring AppleCare technicians renew their credentials every year, while initial training and testing are to be handled completely online.