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Topic: Genius Bar

Debunking retail rumors, Apple says its stores are equipped to repair new MacBook Pros

01/09/2017, 12:01 pm

Reports claiming Apple Stores can't repair the 2016 MacBook Pro because of a lack of diagnostic tools are false, as AppleInsider has been told that stores are fully equipped and trained to perform all required diagnostics and repairs necessary.

57 comments

Apple hardware, software support iOS app now available in the Netherlands

11/08/2016, 03:11 pm

Apple has performed what may be a soft launch of a new Apple Service app in the Netherlands, allowing users in that country to schedule Genius Bar appointments, as well as get live chat-based support for Macs, iPads, and iPhones.

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Apple hit with lawsuit targeting AppleCare+ refurbished devices

07/20/2016, 05:07 pm

A class action suit filing in California complains that "refurbished" service stock replacements doled out by Apple in exchange for damaged devices to AppleCare+ service plan holders are not functionally the same as new.

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Apple now requires Apple IDs to schedule Genius Bar appointments online

09/11/2013, 10:09 pm

In a minor policy change regarding how customers schedule Genius Bar appointments via Apple's online support webpage, the company now requires users to sign in with a valid Apple ID.

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BMW to deploy iPads and mimic Apple Genius program to serve customers

02/11/2013, 11:02 am

BMW next year will take a page from Apple's playbook, bringing in young, tech-savvy staffers to help answer customers' questions about vehicles on the showroom. The BMW Geniuses will even carry iPads.

28 comments