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Topic: Genius Bar

Dutch judge rules Apple can't swap refurbished iPads for broken ones

04/25/2017, 09:04 am

Another court ruling in the Netherlands mandates that when Apple needs to replace a broken iPhone or iPad, it must do so with a new unit, and not a refurbished one.

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iPad 4 service replacement with iPad Air 2 not universal policy, but allowed in low-stock conditions

04/16/2017, 09:04 am

Despite reports to the contrary, there is no official Apple policy mandating that iPad 4 owners coming into Apple Retail for service receive an iPad Air 2 for the cost of service -- but stores have been allowed to make the swap if they have no service stock, and have been for some time.

3 comments

Some MacBook Pro with Touch Bar owners report pinging, popping case noise during heavy use

04/13/2017, 12:04 pm

A small proportion of users with the 2016 MacBook Pro are reporting hearing a pinging, or popping noise, described as similar to that of crushing a plastic bottle, seemingly related to thermal conditions in the laptop.

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Debunking retail rumors, Apple says its stores are equipped to repair new MacBook Pros

01/09/2017, 12:01 pm

Reports claiming Apple Stores can't repair the 2016 MacBook Pro because of a lack of diagnostic tools are false, as AppleInsider has been told that stores are fully equipped and trained to perform all required diagnostics and repairs necessary.

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Apple hardware, software support iOS app now available in the Netherlands

11/08/2016, 03:11 pm

Apple has performed what may be a soft launch of a new Apple Service app in the Netherlands, allowing users in that country to schedule Genius Bar appointments, as well as get live chat-based support for Macs, iPads, and iPhones.

1 comments

Apple hit with lawsuit targeting AppleCare+ refurbished devices

07/20/2016, 05:07 pm

A class action suit filing in California complains that "refurbished" service stock replacements doled out by Apple in exchange for damaged devices to AppleCare+ service plan holders are not functionally the same as new.

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Apple now requires Apple IDs to schedule Genius Bar appointments online

09/11/2013, 10:09 pm

In a minor policy change regarding how customers schedule Genius Bar appointments via Apple's online support webpage, the company now requires users to sign in with a valid Apple ID.

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BMW to deploy iPads and mimic Apple Genius program to serve customers

02/11/2013, 11:02 am

BMW next year will take a page from Apple's playbook, bringing in young, tech-savvy staffers to help answer customers' questions about vehicles on the showroom. The BMW Geniuses will even carry iPads.

28 comments