AppleCare

Apple products must come with three-year warranty in Spain

Apple will be required to offer at least three years of warranty in Spain after the country approved a new national consumer protection standard.

Mike Peterson | 2 years ago

Apple now allows AppleCare+ for Mac to continue beyond three years

In certain major territories, including the U.S., Apple will now let users keep AppleCare+ for Mac active beyond its original three-year limit.

William Gallagher | 2 years ago

Apple will switch to randomized serial numbers in early 2021

Apple will soon be changing the way serial numbers of Macs and MacBooks are created, with a switch to randomized numbers in early 2021 making it harder to suss out details about a device.

Malcolm Owen | 3 years ago

Lawsuit over refurbished Apple service replacements heading to trial in August

Five years after filing, a class action lawsuit accusing Apple of providing repair replacement devices that aren't "equivalent to new in reliability and performance" is set to go to trial in August.

Mike Peterson | 3 years ago

How to check your warranty on iPhone, iPad, or Mac

If you need a repair for your iPhone, iPad, or Mac, it is best to find out if a warranty covers you before seeking a fix. Here's how to find out if your devices are still covered.

Malcolm Owen | 3 years ago

AirPods Max AppleCare+ costs $59, battery replacement $79, ear cushions $69

Apple has revealed the servicing costs of the AirPods Max, with buyers of the new personal audio accessories expected to shell out $59 if they want cover with AppleCare+.

Malcolm Owen | 3 years ago

Apple service documents suggest new hardware release coming on Dec. 8

Apple may be planning to release new hardware through a press release on Tuesday, Dec. 8, an internal memo to service providers suggests.

Mike Peterson | 3 years ago

iPhone 12 repair costs rise compared to iPhone 11

The cost of repairs for Apple's iPhone 12 are higher than those for the iPhone 11, Apple has confirmed, but the cost to replace the new Ceramic Shield glass-protected screens on the iPhone 12 and iPhone 12 Pro is the same as fixing the screen of the iPhone 11 Pro.

Malcolm Owen | 3 years ago

iPhone 12 & iPhone 12 mini AppleCare+ costs $149, $199 for iPhone 12 Pro models

AppleCare+ for the new iPhone 12 and iPhone 12 mini starts at $149, while insuring iPhone 12 Pro models will start at $199.

Amber Neely | 3 years ago

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AppleCare+ monthly payment option extended to Germany, UK

Apple has expanded the monthly payment option for AppleCare+ to customers in Germany and the United Kingdom, enabling more people to sign up to the extended support service.

Malcolm Owen | 3 years ago

Apple extends AppleCare purchase window to one year

Apple is extending the window that U.S. and Canadian customers have to buy AppleCare subscriptions for their devices after purchase.

Mike Peterson | 3 years ago

Swiss family arrested for $1M counterfeit iPhone repair fraud

A mother and son in Switzerland are accused of passing off fake iPhones in a $1 million warranty scam that saw them exchanged for real ones by Apple.

William Gallagher | 3 years ago

Monthly AppleCare+ payment option expands to Japan, Canada and Australia

Apple is rolling out monthly AppleCare+ payment options to customers in Canada, Australia and Japan.

Mike Peterson | 3 years ago

Apple pilots extension of iPhone AppleCare+ sign-ups to one year from purchase

Apple may soon be extending its AppleCare+ eligibility for its hardware from 60 days to a full year from the time of purchase, a report suggests.

Amber Neely | 4 years ago

Apple says it's been losing money on its repair programs

During a US congressional probe, Apple on Wednesday revealed that the costs to operate its various repair programs have exceeded the revenues generated by those services for roughly a decade now, and went on to defended how it may refuse to service devices in certain situations.

William Gallagher | 4 years ago

Apple Store revenue grows to 31% of Apple's income for 2019

Apple Stores are performing better than ever for the company's sales, analysis of Apple's 10-K filing by JP Morgan suggests, and at the same time Apple accelerated its rate for repurchasing shares in August, improving prospects for long-term investors by rebuying at opportunistic times.

Malcolm Owen | 4 years ago

AirPods Pro come with higher repair costs that make AppleCare+ appealing

Alongside the higher purchase price for the new Apple AirPods Pro, the costs of repairing damaged or replacing lost ones is greater.

William Gallagher | 4 years ago

Deal alert: Free AppleCare with these 2019 MacBook Pro computers

Just in, AppleInsider readers can exclusively nab free AppleCare with popular Mid 2019 15-inch MacBook Pro laptops. Select from a variety of upgraded models, including those with better graphics cards, additional storage or 8-core processors. Even Vega 20 options are included, with the free gift valued at up to $379.

Christine McKee | 4 years ago

Apple's 2019 MacBook Air gets hefty coupon discount

Apple's MacBook Air is a great travel companion — and when equipped with 16GB of memory and a spacious SSD, the ultraportable Mac can hold its own while on the road or in the classroom. This weekend, shoppers can save $75 to $149 on upgraded models, including those bundled with AppleCare, with our exclusive coupon.

Christine McKee | 4 years ago

Judge certifies class in lawsuit over refurbished AppleCare replacements

A California judge on Tuesday certified a class of consumers accusing Apple of furnishing refurbished replacement products to AppleCare and AppleCare+ customers, a strategy that allegedly contradicts the company's advertised policies.