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Topic: AppleCare

Apple expanding AppleCare+ warranties internationally, now available in Mexico & Sweden

07/29/2014, 09:07 am

AppleCare+ warranty coverage for iPhone, iPad and iPod is now available to customers in both Mexico and Sweden, expanding international availability of the optional two-year program.

1 comments

Apple extends iPad AppleCare+ coverage to 3 years for educational institutions

05/07/2014, 11:05 am

Schools buying iPads for faculty or students can now receive an extra year of AppleCare+ warranty coverage, bringing it to three total years of protection, for the same $99 flat price.

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Apple now charging for some online chat support, rates cheaper than phone support

03/17/2014, 01:03 pm

Apple has begun rolling out changes to its online chat support service that will require some customers to pay a per-incident fee, though the new policies could result in lower costs for those who might otherwise dial the company's telephone support line.

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Apple to reportedly launch paid chat support for out-of-warranty products

02/28/2014, 06:02 pm

A report on Friday claims Apple will soon roll out a for-pay chat service to support those users who need help with products no longer covered by AppleCare protection plans.

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Apple to reportedly extend AppleCare+ coverage for international travelers

09/24/2013, 07:09 pm

It was revealed on Tuesday that Apple has changed the terms and conditions tied to AppleCare+ and will be lifting geographic limitations on support, meaning travelers can get their device serviced outside of their home country.

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Apple increases AppleCare+ for iPhone deductible to $79 from $49

09/10/2013, 03:09 pm

Apple on Tuesday quietly increased the cost of accidental damage coverage for the iPhone, as the company will now charge $79 for up to two incidents through its AppleCare+ protection plan.

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AppleCare+ extended warranty for iPhone, iPad coming to Europe - report

08/28/2013, 02:08 pm

Apple is reportedly set to launch AppleCare+ extended warranties to Europe, bringing accidental damage coverage to the company's iPhone and iPad product lineups.

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Apple rolls out revamped AppleCare Support page with live chat feature

08/26/2013, 11:08 pm

In a recent change to its Support website, Apple integrated an interactive and streamlined user experience with powerful features like live chat to bring the portal more in line with the company's more recent webpage designs.

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Apple now repairing iPhone 5 screens in-store as part of AppleCare overhaul

06/03/2013, 05:06 pm

As part of Apple's rumored AppleCare policy changes, the company recently began replacing iPhone 5 screens instead of swapping out the broken units for refurbished devices, saving money for both Apple and its customers.

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Apple takes AppleCare service technician training online, drops recertification exams

05/31/2013, 06:05 pm

An update to Apple's Service Training and Certification webpage reveals the company will soon drop a policy requiring AppleCare technicians renew their credentials every year, while initial training and testing are to be handled completely online.

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Big changes coming to AppleCare this fall: warranty subscriptions, in-store iOS device repairs, more [u]

05/10/2013, 05:05 pm

In a town hall session held on Thursday, Apple informed tech staff that major changes to the AppleCare and AppleCare+ service programs will be enacted starting this fall, with a broadening of current policies likely to cut costs and make the service more attractive to consumers.

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Deals: MacMall 3% coupons expire at midnight; Amazon slashes 15" MacBook Pro Retina by $389

11/18/2012, 11:11 am

With just days to go before the start of the official holiday shopping season, we're seeing some Apple authorized resellers jump the gun with early deals. Meanwhile, today marks the last chance to take advantage of AppleInsider's 3% Mac discount codes during the 2012 calendar year.

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AppleCare pulled from Italian stores over antitrust flap

11/13/2012, 04:11 pm

Apple confirmed on Tuesday that it has stopped selling its AppleCare extended protection plan in its Italian stores, and cut off distribution to authorized resellers, in response to continuing antitrust concerns associated with EU warranty laws.

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AppleCare warranty terms targeted in new Italian class action lawsuit

10/10/2012, 07:10 pm

In the latest chapter of Apple's Italian AppleCare saga, two consumer advocacy groups on Wednesday confirmed the launch of a class action lawsuit, alleging the company has continued to violate the EU's warranty regulations despite being fined in December.

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MacBook Pro Retina supply improving as both models now in stock at MacMall

07/20/2012, 09:07 pm

It will be several more weeks before Apple is expected to eliminate the backlog of orders for its new MacBook Pro with Retina display over at its online store, but one of the company's resellers said this week it's ready to ship both models immediately with added savings.

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Portuguese consumer group to sue Apple over AppleCare

07/18/2012, 05:07 am

The Portuguese Association for Consumer Protection (DECO) announced intentions to move forward with a lawsuit against Apple over information provided on the company's website which allegedly misleads buyers into purchasing the add-on AppleCare Protection Plan.

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Discounted MacBook Pros with Retina display now in stock; 50% off AppleCare

06/21/2012, 11:06 pm

While Apple's online store continues to list wait times of 2 to 3 weeks on new orders for its 15-inch MacBook Pros with Retina display, one of the company's authorized resellers -- which is also offering AppleInsider readers the lowest prices anywhere -- has received stock of the high-end model and is ready ship the new notebooks immediately. Separately, a second reseller is offering additional savings when purchasing new Macs alongside AppleCare.

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Apple loses appeal of $1.2M AppleCare ruling in Italy

03/22/2012, 06:03 pm

Apple lost an appeal of an Italian case that fined the company 900,000 euros, or roughly $1.2 million, for allegedly not furnishing an adequate amount of information regarding mandated product guarantees and warranty stipulations.

40 comments

AppleCare+ offer extended to iPhone 4 and 4S pre-orders until Nov. 14

10/12/2011, 10:10 pm

Apple is offering customers who pre-ordered the new 8GB iPhone 4 or the iPhone 4S an extended opportunity until Nov. 14 to buy an AppleCare+ warranty for their device.

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Genius Bar iPhone policies tightened to make AppleCare+ more attractive

10/11/2011, 05:10 pm

After introducing a more comprehensive extended warranty option for iPhone buyers, Apple is reportedly curtailing liberal exchange policies in its retail stores to make the new option more attractive.

63 comments