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Topic: Samsung

Apple's iPhone leads in JD Power satisfaction survey of US carrier customers

10/20/2016, 11:10 am

In terms of customer satisfaction Apple is the most popular smartphone brand among U.S. carrier subscribers, according to two new J.D. Power studies, though that position isn't absolute.


Samsung sets up Note 7 exchange booths at airports around the world

10/18/2016, 11:10 am

Samsung is now running exchange stations at airports around the world, hoping to catch any lingering Galaxy Note 7 owners before they get onboard a plane with the phone -- something that's now prohibited or outright illegal in some instances.


US government bans defunct Galaxy Note 7 from all flights citing fire threat

10/14/2016, 05:10 pm

On Friday several U.S. safety agencies banned the Samsung Galaxy Note 7 from flights, all but killing the usefulness of the smartphone for the few people willing to hold onto it in spite of fire risks.


Samsung now projects $5.3B hit on profits from Note 7 fires

10/14/2016, 11:10 am

As a result of having to recall and eventually kill off the Galaxy Note 7, Samsung on Friday predicted a further $3 billion reduction in operating profits through March 2017, beyond the $2.3 billion it already announced.


Samsung extends $100 in extra credit to US owners of fire-prone Galaxy Note 7

10/13/2016, 11:10 am

Looking to soften some of the damage to its brand, Samsung is extending an extra $100 in credit to U.S. Galaxy Note 7 owners willing to exchange the phone for another Samsung device.


Corporate culture, haste reportedly at core of Samsung mishandling of Note 7 situation

10/12/2016, 02:10 pm

The Galaxy Note 7 botched recall was apparently induced as a result of corporate secrecy plus a lack of communication between test engineers -- and the company still can't reproduce the fires in the testing labs.


Samsung cuts Q3 profit estimates by $2.3B on ending Note 7 production

10/12/2016, 11:10 am

Samsung Electronics on Wednesday cut its third-quarter operating profit estimates by $2.3 billion, suggesting the amount of damage done by ending production of the Galaxy Note 7.


Supply chain reports claim Apple will gain smartphone marketshare in 2016, 2017

10/12/2016, 09:10 am

New supply chain reports suggest that the global smartphone market will expand 7 percent in both 2016 and 2017, with Apple both the only US-based company on the list, and closing the gap with Samsung.


Full transcript of Apple v. Samsung Supreme Court hearing illustrates case complexities

10/11/2016, 10:10 pm

The U.S. Supreme Court on Tuesday published a transcript of the day's initial oral hearing of the high-stakes patent battle between Apple and Samsung, highlighting the complexities that face justices on how to properly adjudicate the case.


US Supreme Court shows flexibility in first day of Samsung v. Apple case

10/11/2016, 04:10 pm

In hearing oral arguments from Apple and Samsung, justices for the U.S. Supreme Court hinted at some willingness to consider Samsung's position as it fights for reduced damages in a case over infringed iPhone design patents.


End of Galaxy Note 7 predicted to help Apple, but 'big beneficiaries' could be other Android devices

10/11/2016, 03:10 pm

While investment firm Wells Fargo Securities believes Apple and its newly released iPhone 7 Plus will benefit from the discontinuation of the dangerous Galaxy Note 7, it also believes that the greatest potential for gains could be non-Samsung Android handsets.


Hammer finally falls as Samsung Galaxy Note 7 is officially, permanently discontinued

10/11/2016, 09:10 am

A day after Samsung issued two statements declaring that it was "adjusting production" of the troubled Galaxy Note 7 to respond to complaints and fires, the company announced on Tuesday that it has "consequently decided to stop production" -- but the consequences of the entire debacle may extend for some time.


Samsung halts Galaxy Note 7 sales, tells users to stop using device

10/10/2016, 06:10 pm

Samsung's Galaxy Note 7 is in the throes of death. The Korean tech giant on Monday halted global sales of its latest phablet phone, issuing a statement telling owners to power down and stop using the handset as it could pose a safety hazard.


Samsung's cylindrical ArtPC Pulse computer apes design of Apple's Mac Pro

10/10/2016, 06:10 pm

Samsung, in conjunction with Harman Kardon, has quietly revealed the new cylindrical consumer-grade ArtPC Pulse line powered by the sixth generation Skylake processor, which has already begun to draw many comparisons to Apple's 2013 Mac Pro design.


More Galaxy Note 7 fires reported as cryptic communications from Samsung complicate exchange process

10/10/2016, 02:10 pm

The Samsung Galaxy Note 7 situation continues to worsen, as two more replacement phones have lit on fire -- and communications from Samsung to afflicted customers trying to return their devices and the general public about the issue is compounding the problem.


Apple & Samsung to bring legal battle to US Supreme Court on Tuesday

10/10/2016, 09:10 am

In its first case over design patents in some 120 years, the U.S. Supreme Court will tackle the outcome of the biggest Apple v. Samsung lawsuit on Tuesday, as Samsung looks to reduce the scope of damages owed.


Samsung suspends production of Galaxy Note 7, AT&T and T-Mobile stop offering replacements [u: Verizon, too]

10/09/2016, 10:10 pm

Following a recall and efforts to fix dangerous flaws with its flagship phablet Galaxy Note 7, Samsung is now said to have temporarily suspended production of the jumbo-sized handset entirely, while U.S. carriers AT&T and T-Mobile have announced they will no longer offer replacement units.


Two more Galaxy Note 7 phones catch fire, Samsung allegedly stonewalling users

10/09/2016, 03:10 pm

Another two of Galaxy Note 7 phones that were replaced under the recall have lit on fire, with a text inadvertently sent to one of the owners in the middle of support communication exchanges suggesting that Samsung is attempting to "slow down" user complaints about the phone.


AT&T might halt Samsung Galaxy Note 7 sales due to safety risks, other carriers offer swaps

10/07/2016, 10:10 pm

Two days after a smoldering Samsung device caused the evacuation of a Southwest Airlines plane, executives at U.S. cellular carrier AT&T are reportedly considering stopping all Galaxy Note 7 sales and replacements citing safety concerns.


Apple gets $119.6M 'slide-to-unlock' verdict reinstated against Samsung

10/07/2016, 01:10 pm

Apple won an 8-3 vote at a U.S. federal appeals court on Friday, successfully reinstating a $119.6 million verdict against Samsung for violating iPhone patents including a "slide-to-unlock" concept.