Like other AT&T rivals, Verizon Wireless has issued a list of talking points to help its employees encourage customers not to drop their service plans and switch to iPhone. "Stay near a plug," reads one of the points to be conveyed to potential switchers. "The iPhone battery can't be removed or swapped for a spare."
"Sorry, iPhone can't send picture or video message — only e-mail," the carrier wrote. "No over-the-air downloads. You have to connect to a PC to load music." For its part, Verizon offers both features through certain of its service plans.
In the documents, the AT&T rival also suggests that employees tell prospective iPhone buyers to "watch their wallets," as the "cheapest iPhone is $499."
OK, but what about customers who talk about iPhone's "cool features" like Wi-Fi access and the touch screen?
"Wi-Fi is not a mobile technology," Verizon explains. "You have to be in a fixed location to use it — and that's if you know where to find it. And some Wi-Fi hotspots make you pay to use them. There're also those pesky concerns about security of Wi-Fi."
As for the Apple handset's touch screen, "it sounds cool," claims Verizon, "but if you're a heavy text or email user, it could be challenging not being able to feel the keys as you press them."
"And how are you going to type without looking with a keyboard you can't even feel," the carrier adds.