AT&T defends its iPhone network via YouTube outreach

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AT&T has published a YouTube response to the mounting complaints about its network in order to explain the issues involved and assure subscribers that it is working hard to address the massive new demand related to iPhone use.

The video segment (shown below) introduces "Seth the blogger guy," who describes the explosive new growth in data demand over the last two years and outlines the investments AT&T has been making, including spending between $17 to $18 billion on upgrades scheduled for this year on top of the $38 billion invested over the past two years.

Standing in front of a picture of the iPhone, the AT&T spokesman says, "we're proud that we've enabled the smartphone revolution." At the end of the segment, he adds the assurance, "we have heard you, we are on it, and we will use this hard won experience to lead the industry into the future."

The segment also reiterates the previous announcement that AT&T's MMS service for the iPhone would become available later this month. "We've been working for months to prepare the radio access controllers in our network to support this launch. That means calibrating base stations all over the country, and frankly that's a very time-consuming process. MMS for the iPhone will be coming on September 25th. We wanted to make sure that when MMS for the iPhone launches, the experience was great. We wanted to get it right."

💬 210 Comments

zoolook

said about 13 years ago

Well, you have 2 years from July 20th to sort it out... as I got my new contract with the 3GS launch.

yensid98

said about 13 years ago

I still don't understand why MMS on the iPhone is more taxing on the network than every other cell phone. Are they just expecting an avalanche of unheard of proportions for iPhone MMS?

Oh, and what about dropped calls?

keeneye4obvious

said about 13 years ago

Oh please. I had AT&T when it was Cingular and had tons of dropped calls in the NYC, Northern NJ area. I switched to Verizon and the service was flawless. Never dropped a call. Being an Apple user, I have wanted the iPhone since it was introduced but have waited hoping there would be a Verizon version. With the introduction of the 3GS and no Verizon version, I made the switch being assured the network is much better. I have so many dropped calls and times I can't even get a signal it is ridiculous. I couldn't even get a signal on I-78 in a metro area. As soon as there is a Verizon version, I will gladly pay the early termination fee and be done with AT&T forever.

lighteningkid

said about 13 years ago

What's with the head tilt? Maybe blogger-guy should be checked by a doctor for torticollis.

twigg

said about 13 years ago

Oh now your working on it? Don't use the excuse that their are just so many smartphone on your network and that they are straining your network so much. You had two years to prepare for this, don't act like this smartphone boom just surprised you. Look at Verizon and Sprint, you just being lazy, really lazy. Your finally investing in your network when it's past it's capacity. Nice job. And who the heck pushed for having smartphone on your network? You. You even require all smartphone users to have a data plan.