Sam OliverThe company announced on Monday that it has begun rolling out a fix for a software glitch that has caused slow upload speeds for weeks. The issue lies with Alcatel Lucent equipment, and affects users of Apple's newly released iPhone 4.
According to Reuters, AT&T will be implementing the "gradual" fix over the next two to three weeks. The iPhone 4 is the only handset affected, because it is the only smartphone that uses the network's HSUPA technology.
AT&T said that users in markets with the defective software will be restricted to data speeds no greater than 384Kbps until the fix is in place. That's an improvement from previous reports from users, who said their uploads were as slow as 100Kbps.
Earlier this month, AT&T revealed the software defect was at fault for the issues. The company said the issue has affected less than 2 percent of its wireless customer base.
"AT&T and Alcatel-Lucent jointly identified a software defect — triggered under certain conditions — that impacted uplink performance for Laptop Connect and smartphone customers using 3G HSUPA-capable wireless devices in markets with Alcatel-Lucent equipment," the company said. As a temporary fix, they provided normal 3G uplink speeds for affected customers.
When working properly, High-Speed Uplink Packet Access can allow theoretical uplink speeds of 5.76Mbit/s. The glitch does not affect download speeds, AT&T said.
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24 Comments
Must be regional. I've never had a problem in Atlanta. Up or down.
Come On Apple, You Can Do This... One Fix at a Time
I'm still confused by this. My 3G with iOS 4 (and without HSUPA) gets very low upload speed since this problem first occurred. So something else is happening here. I assume my iPad 3G has HSUPA, and I get under 100 KBS with that most of the time as well, but not always.
Come On Apple, You Can Do This... One Fix at a Time
Not Apple - as you know very well.
Don't start in again!
AT&T mentions that only 2% of the users have been impacted. That is totally not true. How is it possible statistically. For eg. a single tower in Chicago or NY will have at least 10000 iPhone users connected in downtown area. Now count all the metros and all the other areas that have had the software issue. It is theoritically not possible forget practically. It is a tower issue so all iPhone users should be affected. Except it and move forward.
BTW, AT&T just so that you know as promised 7/28 is coming in two days. Hope to see the new tower that has been planned for like what (500 years )