AppleInsider StaffThe Canadian company was receiving reports of interruptions to internet browsing, roaming and instant messaging on Monday, from customers in regions from Europe to India, reports the Wall Street Journal. RIM claimed to have resolved the issues to its network late Monday, however outages persist in certain regions.
The UK's biggest mobile operator by revenue, Everything Everywhere, has reported that customers were seeing new problems on Tuesday, but didn't say which services were affected. The report is echoed by India carrier Bharti Airtel, Ltd., saying that there have been intermittent outages to services since 6 pm on Tuesday.
Although a representative from the BlackBerry maker acknowledged that the services went down, they failed to say why it happened or when it would be fixed.
"Some users in Europe, the Middle East and Africa, India, Brazil, Chile, and Argentina are experiencing messaging and browsing delays," RIM said in its statement. "We are working to restore normal service as quickly as possible."
According to a source for the Journal, a server that handles traffic for consumers, rather than businesses, had gone down in Slough, England.
RIM's latest struggles come at a time when the company is struggling to remain relevant in the lucrative North American market to Apple and Google.
Charles Martin
Christine McKee
Malcolm Owen
32 Comments
And mobileme's been on and off for past month. Jussayin.
Apple's mail servers started having problems before noon yesterday. With a few exceptions I've been unable to send/receive mail from/to my MBP using my mobile me account and apple's Mail app since then, though I can use mail on my phone. Apple care says they use different servers.
Although apple's MobileMe "system status" page reports the prob was quickly fixed and all systems are up, I've confirmed 3x Over 30 hrs with apple tech that that's not the case.
Ironically, I was told the server that serves the "system status" page is also not working properly. I'm surprised I haven't seen this reported. I hope it's not indicative of the reliability of iCloud. The timing would be bad for that sort of misstep.
Ouchie. It's been a rough couple of years for RIM.
As for MobileMe and mail, I've found that just trying a second time to send will work, in the rare (for me) occurrence that I've had a problem.
Ouchie. It's been a rough couple of years for RIM.
As for MobileMe and mail, I've found that just trying a second time to send will work, in the rare (for me) occurrence that I've had a problem.
I wish that had worked for me. Trust me, I tried persistence and a number of more sophisticated trouble shooting techniques (and checking the system status page) before turning to apple care each time.
UPDATE: 36 hours later, apple's MobileMe email functioning seems restored
Oooh. Not good, RiM, not good, especially when there is a iPhone coming out this week.