"Instapaper" creator Marco Arment noted on his blog on Wednesday that he was "deluged by support email and Twitter messages" from users who were unable to open the app after his most-recent update, version 4.2.3, went live in the App Store.
"This didnât make sense â obviously, Apple had reviewed it, and it worked for them," Arment wrote. "My submitted archive from Xcode worked perfectly. But every time I downloaded the update from the App Store, clean or not, it crashed instantly."
According to the developer, "lots of anxiety and research" helped him discover that the problem was "a seemingly corrupt update being distributed by the App Store in some regions." The U.S. and U.K. were hit with the unusable file, while Australia appeared to remain unscathed.
Affected applications were said to crash immediately on launch without even showing the "Default.png" file. Some App Store users reported seeing error numbers of 8324 and 8326 in iTunes, while Mac users received notifications that the application was "damaged and can't be opened."
In the case of "Instapaper," the corrupt version was available for two hours before the App Store began distributing the correct version of the app. The only known fix for sers who downloaded the app during the two hour window is to simply delete then reinstall the app.
In his post, Arment called the issue a "serious problem" and implored Apple to fix it.
The incident was not, however, isolated to just "Instapaper." Arment compiled a list of apps that had been updated on July 3 or July 4 that he'd heard reports of crashing. More than a dozen applications have reportedly suffered from the problem, including "GoodReader," "Pair" and "Angry Birds Space HD Free."
Meanwhile, the developer behind "GoodReader" speculated on its website that notifications of a new update might have gone out for its app before Apple's internal encryption had finished. As such, customers may have received "incorrectly (or partially?) encrypted binaries" that would not be recognized as valid by iOS. The publisher directed users experiencing the problem to either delete and reinstall the application or to follow a lengthy process that would redownload the app without deleting files and settings.
After expanding into 32 new countries last month, Apple's iOS application store is now available in 155 countries. As of early June, there were more than 650,000 applications in the store.
26 Comments
I have not seen this issue, however I am getting a hell of a lot of spam with this in the body "Sent from Yahoo! Mail on Android". Methinks a spambot army be running on android handsets.
Hmmn. Maybe this explains the, "There were problems downloading some purchased items. This was a problem with "app name". An unknown error occurred (8324). Use the Check for Available Downloads command in the Store menu to download again later." that I have been getting for the last hour.
Hmmn. Maybe this explains the, "There were problems downloading some purchased items. This was a problem with "app name". An unknown error occurred (8324). Use the Check for Available Downloads command in the Store menu to download again later." that I have been getting for the last hour.
which sounds like the binaries are actually fine but there was a issue due to traffic or such. And the system told users that there was a potential issue so folks shouldn't have been shocked by the crashes.
I downloaded the Instapaper update several hours ago direct on my iPhone - no problems.
Please don't tell me that this technology thing that we've created occasionally has glitches from time to time! We should shut it all down and go back to our pointy sticks and fire-lit caves (although watch out for that 'fire' thing we used to use. I hear it also goes out from time to time...)