Apple subsidiary Claris apologizes for hours-long FileMaker Cloud outage

Claris FileMaker Pro

At 9:30 p.m. Pacific time on Tuesday, Dec. 14, Claris said it was aware of an issue causing problems for customers attempting to access the Claris FileMaker Cloud service.

"Claris is aware that some Claris FileMaker Cloud customers are not able to access or use their instances," wrote the company. "We are working to resolve and will provide updates as soon as they are available."

Hours later, at 1:30 a.m. on Dec. 15, Claris said it has identified the root cause of the issue and "is working on restoring the affected instances.

As of 12:45 p.m. Pacific Time on Wednesday, the outage appears to be still ongoing. An outage of this length is fairly unusual for a cloud service.

"We apologize for any inconvenience this has caused," Claris wrote. "Please refer to status.claris.com for further updates."

Claris is a software company that creates platforms like FileMaker, a relational database application that is widely used. Back in November, Claris issued an update to FileMaker Pro that includes new features enhancements like Shortcuts support in new versions of macOS.