In November, without calling it a price-hike, T-Mobile will automatically move some users to more expensive plans unless the customers call the company to opt-out.
Phone Freedom by T-Mobile
T-Mobile claims that their plan changes are not price hikes but rather a shift to newer plans at a different cost. Leaked documents show that customer service representatives will use this message to address customer concerns regarding the transition.
According to The Mobile Report, the company is planning to upgrade older rate plans to newer ones with better features for some customers. After being notified about these changes, customers can contact the support team and opt out if they wish to keep their current plan.
The plans affected include Simple Choice/Select Choice, Magenta, Magenta 55, ONE Plan, and Simple Choice Business. However, there's some confusion surrounding the migration of Magenta customers.
This move has sparked criticism from T-Mobile users, who view it as a questionable decision. Some are worried that this transition could lead to higher prices, especially as T-Mobile gains market influence. Users on Reddit have deemed the action as predatory, and are concerned that the company may be hoping that auto-pay customers won't notice the extra $5-$10 charge per line per month.
Currently, T-Mobile customers can opt-out, but this situation raises concerns about future pricing and plan stability for the carrier's user base.
In March, T-Mobile announced plans to purchase Mint Mobile and Ultra Mobile to boost its prepaid cellular services. The company said that the two carriers would largely remain separate entities.