According to a report from Bloomberg, Apple Support lines are receiving "a lot" of complaints about forgotten passcodes. An anonymous source says support staff have been told to advise users that an in-store or mail-in fix is all that is possible.
Other products like the iPhone can be reset by being connected to a Mac and placed in Device Firmware Upgrade (DFU) mode. The customer can even reset the Apple Watch if a passcode has been forgotten.
One Apple community forum member shared their experience when calling Apple Support with the issue. The support agent complained, "he's had to deal with a lot of angry customers after telling them their only recourse is to return to the store."
Apple Vision Pro requires a six-digit passcode at setup before Optic ID is enabled. Users can opt out of using a passcode, which eliminates the ability to use biometric options for security and login.