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Friday, August 19, 2005, 07:00 am PT (10:00 am ET)

Apple announces iMac G5 repair extension program

Apple has announced a worldwide first-generation iMac G5 extended warranty program that offers to repair video or power-related issues on the all-in-one desktops, free of charge.

The iMac G5 Repair Extension Program for Video and Power Issues applies to first generation iMac G5 computers that have video or power-related issues as a result of a specific component failure.

iMac G5 systems exhibiting symptoms of scrambled or distorted video, loss of video or power, may be eligible for free repairs. If Apple or an Apple Authorized Service Provider determines that an iMac G5 computer is eligible as part of the program, the repair will be covered by Apple for up to two years from the original date of purchase even if the iMac G5 is out of warranty.

The program is available worldwide for iMac G5 models that were sold between approximately September 2004 and June 2005 featuring 17- and 20-inch displays with 1.6GHz and 1.8GHz G5 processors.

The affected iMac G5 computers have serial numbers where the first 5 digits fall into the ranges noted below.

Serial Number ranges

  • W8435xxxxxx - W8522xxxxxx
  • QP435xxxxxx - QP522xxxxxx
  • CK435xxxxxx - CK522xxxxxx
  • YD435xxxxxx - YD522xxxxxx

The 11-digit serial number is located on a label under the foot of the iMac G5. There is a bar code underneath the serial number. To view the label, Apple suggests users hold the sides of the iMac and gently lay the computer face down on a soft, clean towel or cloth.

How to participate

To participate in the program, bring your iMac G5 to the Mac Genius Bar at your local Apple Retail store or Apple Authorized Service Provider, or call your local Apple contact center. The U.S. Apple support number is 1-800-275-2273. If you are located outside the U.S., see Apple's international contact list for your local Apple Technical Support phone number.