AppleInsider Staff
The fix comes less than a week after Adobe acknowledged a problem with its program and Apple's OS X 10.7.4 which comes pre-installed on all 2012 MacBook Pros and MacBook Airs. According to a user support forum thread started in mid-June, the issue can be traced back to an API that handled InDesign's system icons which was removed in the latest update to OS X.
As noted by MacNN, the problem caused blank dialogue boxes to pop up as InDesign failed to retrieve the correct icon assets which in turn crashed the program.
It appears that the issue is confined to mid-2012 MacBooks that have "MacBook Pro (Mid 2012) Software Update" installed. Previous to Monday's response some users created a workaround by rolling back the machine's operating system to factory defaults.
From Adobe's InDesign Help webpage:
InDesign Crashes with Blank Dialog Boxes on MacOS 10.7.4Issue
"When working within InDesign or InCopy CS5 or later on a 2012 MacOS system, you receive a blank warning dialog box that causes the application to crash when performing certain functions.
Additional Information
The latest update for MacOS has removed an API file that InDesign uses to work with system icons. By placing the files directly within the applications we are working around the function the API served.
Adobe is working closely with Apple on both their current and future OS releases to resolve this issue in a more comprehensive manner.
Adobe's pseudo-patch involves the running of a script that installs three InDesign icons automatically or, for cases where the script does not run, a manual installation of the files directly into the application's resources folder.
Both the script and the manually-installable files can be found through Adobe's webpage.
Charles Martin
Malcolm Owen
William Gallagher
Christine McKee
Wesley Hilliard
Andrew Orr
9 Comments
Both the script and the manually-installable files can be found through Adobe's webpage.
Like I said when it was first posted here. The fix will be very soon. Glad they got it worked out. I think Apple and Adobe need to work together more closely as the technology is really changing rapidly and you can't always depend on things to work just because they used to work. It is not like Adobe and Apple are competitors. This is one of the more symbiotic relationships in the tech industry despite the disagreement over Flash which I think Adobe is acknowledging the reality check even though there are many unique abilities that Flash offers over HTML5. For the most part Flash is a legacy that can no longer be supported in a post PC world.
That was rather quick for Adobe.
[quote name="ghostface147" url="/t/151310/adobe-rolls-out-fix-for-indesign-crashing-bug#post_2148159"]That was rather quick for Adobe. [/quote] Indeed. However, you need to manually fix it yourself, i.e. it is not an automated process.
[quote name="PhilBoogie" url="/t/151310/adobe-rolls-out-fix-for-indesign-crashing-bug#post_2148213"] Indeed. However, you need to manually fix it yourself, i.e. it is not an automated process.[/quote] Not automated? You download a file, select your installation of InDesign and about half a second later it says "Application installed successfully"? How much more automation do you need? Some sort of automagic update service ?? I really can't see how they could have made it any simpler. Works a treat and no more crashes on Retina MBP from a very quick test. Thanks Adobe for sorting this one out quickly (for once). : )
Thanks Adobe for sorting this one out quickly (for once). : )
Some Adobe guy might fly-then-drive to your house/company, install the update for you and go away.
Hmmm, meh.