AppleInsider Staff
Apple on Friday announced a free replacement program for iPhone 5 batteries after discovering certain units sold during a five-month period after the product's launch in 2012 contain faulty components.
As noted by the program's dedicated webpage, Apple discovered a "very small percentage" of iPhone 5 handsets may suffer from unexpectedly short battery life due to an unannounced issue presumably related to manufacturing.
According to Apple, iPhone 5 units affected by the problem come from a batch sold between the product's launch in September 2012 through January 2013.
Owners who purchased their handset within that time period and are experiencing shortened battery life symptoms can check if their unit is eligible for replacement via Apple's website. A serial number is needed to process the request.
As with past replacement programs, users with affected iPhones will be required to take their handset in to an Apple Authorized Service Provider, Apple Store or send it off to Apple for examination prior to service in order to verify eligibility.
Aside from determining whether an iPhone contains one of the known-faulty batteries, the phone must be in working order to be eligible for a part swap. Any damage that would make replacement of the battery difficult, like a cracked screen, would first need to be fixed, meaning the swap-out could come at a cost.
For now, the initiative is limited to users in the U.S. and China, though coverage will be expanded to other countries on Aug. 29. Apple is extending the program to users with affected iPhone 5 batteries for two years after first retail sale or until Mar. 1, 2015, whichever provides longer coverage.
The program's start comes just weeks before Apple is expected to reveal a next-generation iPhone lineup on Sept. 9.
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89 Comments
Wow, mine qualifies! Last year Apple replaced my 2010 MBP i7 15" motherboard this year this. Way to go Apple.
There you go TS, I said there was a battery life issue and you said there wasn't. No surprise, the 5 I bought for my daughter is one of those affected. No surprise, the replacement process is limited to the US. No surprise, I have already replaced the battery myself.
Mine is qualified too - I hope the third party manufacturer is eating the cost.
[quote name="cnocbui" url="/t/181953/apple-initiates-iphone-5-battery-replacement-program#post_2583496"]There you go TS, I said there was a battery life issue and you said there wasn't. No surprise, the 5 I bought for my daughter is one of those affected. No surprise, the replacement process is limited to the US. No surprise, I have already replaced the battery myself.[/quote] Um... [QUOTE]As of August 22, 2014, the replacement process will be available in the U.S. and China. In other countries, it will be available as of August 29, 2014.[/QUOTE]
There you go TS, I said there was a battery life issue and you said there wasn't.
No surprise, the 5 I bought for my daughter is one of those affected. No surprise, the replacement process is limited to the US. No surprise, I have already replaced the battery myself.
If it makes you feel any better, those in the US who have the same problem will likely fall into 1 of 2 categories.
1) Already replaced the battery themselves.
2) Signed up for a new 2 yr. contract last year or will be doing so this year and will therefore not need a replacement battery.
This will matter most to those iPhone owners who can't afford to upgrade their phone (AKA, teenagers).