Roger Fingas
Apple is working on an iOS app intended to funnel people through the support process faster, as well as address a lot of questions without phone calls or looking it up on the company's website, it was revealed on Friday.
When troubleshooting the app asks a user basic questions in order to determine the problem, and offers options for booking a Genius Bar appointment, sending a device in for repairs, or calling/chatting with a support representative, according to uSwitch Tech. The details stem from a source connected to Apple's Cupertino headquarters, as well as images supplied by well-known leak middleman Sonny Dickson.
The app also includes a number of self-help guides, which deal not only with glitches but general use.
The anonymous source noted that once a person is logged in, the app is aware of all devices registered to an Apple ID. It will also ask whether a device is on the latest version of iOS, and where relevant offer to contact a carrier when it comes to iPhone/iPad issues.
Though all of these options are available elsewhere, the upcoming app should unify and streamline them with some additional perks. When considering an AppleCare call, for example, the app displays an estiamted wait time.
uSwitch said that it's unknown if Apple is working on a fully standalone app or planning to integrate the support features into the Apple Store app. The latter currently lets users book Genius Bar appointments, but nothing more.
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14 Comments
I really like this concept and cannot wait to see it in action. In today's world most can self serve with a little direction. If Apple can help users solve the issue in less time than it takes to place a call then I am all for it. The days of waiting for support are about over. I also like the live chat that most companies provide today. I have had some bad ones but for the most part it is a nice way to move through the process.
Great Idea!!!%uD83D%uDC4D%uD83C%uDFFB
If you have read "Zen and the Art of Motorcycle Maintenance," then you will know what I mean.
There are those who like to fix things, and then there are those that like to pay someone to fix those things.
Shouldn't you just be able to ask Siri :) lol
If you have read "Zen and the Art of Motorcycle Maintenance," then you will know what I mean.
There are those who like to fix things, and then there are those that like to pay someone to fix those things.
I have no interest in repairing or maintaining my car, so I pay my mechanic for service. However, I do enjoy troubleshooting and solving problems with my and other's electronic devices from TVs to computer to audio gear. Different strokes.