Apple offers free repairs for 2013 Mac Pros with defective video cardsApple has launched a free repair program for 2013 Mac Pros dealing with faulty video cards, in some cases believed to be responsible for problems like distorted or non-existent graphics, as well as freezing, reboots, sudden shutdowns, or even a system failing to start.
Affected Pros were manufactured between Feb. 8 and April 11 last year, MacRumors noted, and are equipped with AMD FirePro D500 or D700 cards. Configurations with D300s aren't included in the program.
People who believe they've been impacted must make an appointment at an Apple Store Genius Bar —or else see an Apple-authorized service provider —in order to determine if their system is indeed eligible for repairs. Service should take about 3 to 5 days.
The program is active from today through May 30, 2018.
A number of Mac Pro owners have been complaining about graphics-related issues since February last year. While some have already managed to get free repairs through Apple, until now there was no formal scheme.