Apple Music & iCloud users receive unexpected subscription discontinuation alerts

A number of Apple Music and iCloud users reported sudden problems with their subscriptions on Wednesday, including cancellations, or an inability to change plans.

Cancellation notices are being sent out by email, according to complaints on Reddit. A warning for a 50 gigabyte iCloud plan was received by someone connected to AppleInsider.

While only some subscribers are getting word of cancellations, others are seeing errors if they try to change their plan, or simply if they try to manage their iCloud data. AppleInsider received "cannot connect to iCloud" messages when trying to change plans from two iOS devices linked to different Apple IDs.

The source of the current trouble is unknown, but messages seen by AppleInsider and others are asking subscribers to update their payment information, suggesting that Apple might be having trouble with associated servers. Apple's online system status tracker only mentions some people being unable to connect to Apple Music since Tuesday.

Regardless the subscription problem appears to be international, affecting not just the U.S. but places as distant as Brazil and Japan.

Some users have speculated that Apple could be changing up its plans, increasing prices and/or adjusting data caps. One person on Reddit claimed that they saw the 1 terabyte plan disappear, but this hasn't been substantiated by others.

13 Comments

ecallaghan 1 comment · 7 Years

About 7 years ago

Chris Thompson 1 comment · 7 Years

I am in the US and I received the notice this morning. I just got done chatting with Apple and they had this to say:

We are aware of customers reporting similar emails at this time. Our engineers are working very hard at getting our stores back up and running smoothly. We do not yet have an estimated time as to when this will be resolved, but I can assure you that our teams are hustling to get this cleared up for us as soon as possible. I’m happy to take a look at your account and make sure that it’s still active for you though!

and

The 50gb plan is not discontinued. We are investigating the email that you’ve received though.

[Deleted User] 0 comments · 12 Years

In Germany I see no plan other than the 50GB I am currently subscribed to. I can only downgrade as an option.
My iTunes subscriptions (Netflix and iTunes Match) are still ok.

mlahm 1 comment · 13 Years

I am in Manila on business and cannot change my plan from 50GB - "Cannot connect to iCloud" I have not notice any issues with my iTunes account (songs or authentications for content on Apple TV).

My son in Singapore cannot upgrade his plan which has been downgraded to the free level 5GB (we are on a family sharing plan) and is receiving error messages about his email and storage.

morganhighley 19 comments · 12 Years

Had the same notification regarding Apple Music Family Plan. Ended up verifying credit card info, which needed the security code, and it returned to normal a few minutes later. The security code could have been a coincidence but my subscription was restored about 30 minutes after getting the email.