Mike Wuerthele
A small number of new #iPhoneX owners have been reporting that a call will sometimes come in to the device, the phone's screen will not wake and respond to a touch quick enough to answer.
The Apple support forums are seeing complaints form users claiming that the phone will ring, but the phone will not wake from sleep to get the call. After about eight seconds, the phone will respond to a user tap to answer the call — but in some cases the wake-up is too late.
AppleInsider confirmed the reports with sources inside the company who said that Apple was collecting data on the problem. Additionally, in our collated service data that we have been collecting since late 2016 from multiple Apple stores and service locations, there hasn't been an increase in complaints about phone call functionality over previous models suggesting a small volume of users are experiencing the problem and it is not wide-spread.
It is not clear what is causing the problem. Some users report on the support forums that a restore of the software on the device fixes the problem, but it will surface at a later date.
We are unable to confirm the behavior across several iPhone X units in our possession at this time, but discussions of the issue can be found on Apple's community-driven support pages , and in a report by the Financial Times.
Users with multiple Apple devices can set up Calls on Other Devices in the Phone settings menu on the iPhone X to either confirm or work-around the problem if afflicted. If the option is turned on, devices sharing the same Apple ID on the same wi-fi network in close proximity will all alert the user in the event of an incoming call, with the call able to be dealt with on a satellite device.
Amber Neely
Andrew Orr
William Gallagher
Christine McKee
AppleInsider Staff
Chip Loder
38 Comments
not affecting our family.
iPhone has had more quality issues with each new generation. Now it can’t even be used as a phone? What am I supposed to buy to replace my 5s when it’s no longer supported? A Samsung and a fire extinguisher? Apple should stop redesigning the iPhone every year, and work on perfecting it instead.
Over a billion devices in the Wild? Glitches happen. When there’s a (rare) problem? Get it repaired under warranty. Or AppleCare (one more reason to do Apple financing, though that a “$999” phone becomes a $45 per month phone can be reason enough)
Peiople that martyr when Apple is right there to help are strange.
OTOH? My iPhone X is fine.
I have had this on my other iPhones but not my X. Happens once in a blue moon, the screen lights up but I can't interact with it to answer the call. And by once in a blue moon Im talking maybe 3 or four times in the last 10 years.