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"Exploding" iPhones in Europe prompt Apple-led investigation

Following various reports of exploding iPhones and iPod touches, Apple has reportedly informed the European Commission that it has begun a probe into the matter.

In a new report from Reuters, a spokeswoman from the European Union's consumer safety division stated that Apple is gathering information on a number of events in which users allege devices running the iPhone OS exploded. Apple has reported the incidents to the union as "isolated," but will do tests to determine the possible cause.

"What they've said to us is that they consider these are isolated incidents," Helen Kearns said at a news briefing. "They don't consider that there's a general problem."

A spokesman for Apple in Europe added little else: "We are aware of these reports and we are waiting to receive the iPhones from the customers. Until we have the full details, we don't have anything further to add."

Earlier this month, a report from the U.K. over a supposed exploding iPod touch said the company attempted to refund the family only if they agreed to keep quiet. In that case, an 11-year-old girl reportedly dropped the device, at which point it hissed, popped, and flew into the air. After the family requested a refund, Apple sent a letter denying any liability on the company's part. It also asked the family to "keep the terms of existence of this settlement agreement completely confidential."

Reuters also cites a recent incident in which a French teenager was "slightly injured" when his iPhone made a hissing noise and shattered. The boy's mother is considering taking legal action against Apple.

Earlier this year, Apple was sued over an alleged exploding iPod touch in Ohio. In that suit, the complainant states that a second-generation device exploded, set a person's pants on fire, and caused second-degree burns.



43 Comments

crees! 501 comments · 21 Years

So it's been narrowed down to the OS being the problem.

Quote:
In a new report from Reuters, a spokeswoman from the European Union's consumer safety division stated that Apple is gathering information on a number of events in which users allege devices running the iPhone OS exploded. Apple has reported the incidents to the union as "isolated," but will do tests to determine the possible cause.

oc4theo 294 comments · 15 Years

The success of Apple is causing a great rage and jealousy among competitors all over the world. It is not a surprise that all these explosion news will surface.

Are iPhones and iPods made with explosives? Chinese fireworks? Or sabotage?

I have bought over 10 for family and friends, and none has exploded. I don't know anyone who has had an explosion of an iPod or iPhone. I don't believe it.

lilgto64 1146 comments · 19 Years

Plaintiff: Your product injured me.

Defendant: Show me some evidence of the injury.

Plaintiff: uh, no.

Defendant: let me examine the device so that I may not only determine the likely cause but also protect other users from the same problem.

Plaintiff: uh, no.

Judge: I find in favor of the Plaintiff for (undisclosed amount) as the defendant is clearly trying to hide a systemic lack of quality control and blatant disregard for public safety in their policy of denying that unsubstantiated claims against them without merit and in their continued refusal to correct a problem which no one can prove or demonstrate.

burningjah 1 comment · 15 Years

You know what!

I don't believe the things the EU is doing these days! always meddling in things they really dont know anything off.
bunch of greedy people

Exploding Ipod/Iphone! I don't believe that eather! I use mine every single day! for at least 10 ours a day! and mine didn't exploded!
nore it gets hot!