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Customers report long delays when customizing Apple's Mac Pro

Build-to-order models of the Mac Pro have seen significant delays in recent weeks, as the future of Apple's professional desktop line remains in question.

One reader who has been in contact with AppleInsider ordered a high-end Mac Pro in late March that was advertised to ship within 3 to 5 business days. After the order was placed, the estimated shipping date was pushed back to April 11.

As of Monday, the Mac Pro still hasn't shipped, and a new shipping date has not been provided. Requests for information from Apple have yielded few results for the customer, as a representative from the company reportedly said that the custom 12-core configuration must come straight from China.

Signs of supply constraints with the Mac Pro first cropped up last week, when Amazon went out of stock of 8-core desktop. However, inventory has since been replenished at the online retailer.

It's unknown whether the delays and constraints occurring in recent weeks up are related to a forthcoming update to the Mac Pro, a discontinuation of the aging desktop line, or something else entirely. AppleInsider first reported last October that officials were questioning the future of the Mac Pro, which has become an incredibly minor part of the company's overall business.

Potential chip candidates for the Mac Pro became available in early March, as Intel updated its Xeon line of high-end CPUs. The new Xeon E5 chips incorporate the Sandy Bridge microarchitecture that first appeared in traditional mobile and desktop chips last year.

The Mac Pro desktop has not seen an update since July of 2010, when the desktop was given up to 12 processing cores with Intel Xeon processors.



70 Comments

triplecore 17 Years · 30 comments

Is the Mac Pro line going the way of the Space Shuttle? I hope that's not the case.

tallest skil 14 Years · 43086 comments

Quote:
Originally Posted by TripleCore

Is the Mac Pro line going the way of the Space Shuttle? I hope that's not the case.

You can say this, and you can say "going the way of the redesign" with equal weight to both arguments.

It's an interesting time. Apple better not blow it.

And both "discontinuation" and "update on the order of the last one" are 'blowing it'.

suddenly newton 14 Years · 13819 comments

Quote:
Signs of supply constraints with the Mac Pro first cropped up last week, when Amazon went out of stock of 8-core desktop. However, inventory has since at the online retailer.

Has since... What?

tallest skil 14 Years · 43086 comments

Quote:
Originally Posted by Suddenly Newton

Has since... What?

The inventory has since, but before it went to go far as decided to look like.

chubad 12 Years · 3 comments

I got mine custom configured and it shipped in 3 business days. Of course this means New Mac Pro's next Tuesday. Not that it matters to me now. The G-5 Quad served me well for almost 6 years and I'm sure the Mac Pro will do the same. Went for a real speed demon. 3.33ghz six core with OWC 480gig 6G Pro SSD and striped raid on the other drives. 32 gigs of RAM and I'm a very happy camper!
I am still hoping the Apple does not abandon the Mac Pro for a long time. With Billions in the bank and more $$ pouring in I think they can show a little love to the Pro Market.