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Wednesday, July 11, 2012, 10:25 am PT (01:25 pm ET)

Adobe acknowledges InDesign crashes with Apple's 2012 MacBooks

Users running Apple's latest MacBooks featuring Intel Ivy Bridge processors are experiencing system crashes with Adobe's popular InDesign software.

The issue has been documented by InDesign users on Adobe's official website where a forum thread has been growing since mid-June. The problem appears to be limited to users who are running just-released MacBook Pros or MacBook Airs featuring Intel's Ivy Bridge processors and OS X 10.7.4.

Adobe technical support employee Scott Worthington confirmed in the thread that the issue is related to a change made by Apple in OS X 10.7.4 The latest MacBook models, including the new MacBook Pro with Retina display, ship with OS X 10.7.4 preinstalled, making it difficult to "roll back" the operating system to a previous version.

"At this time it appears the update is removing an API we use to control our use of system icons," Worthington wrote. "At present the solution appears to be to rollback the update for the software to continue to function as expected."

Worthington added in a subsequent post that he's unsure if the problem will persist when Apple releases OS X 10.8 Mountain Lion later this month. He did not attempt to explain why the issue appears to be isolated to new 2012 MacBook models with Ivy Bridge processors.

"We're taking this issue very seriously," he said. "I wish we had more to share at this time but I'll be sure to share what comes down the line from the engineers relating to solutions or any workarounds they can find."

Crash


User "arminvit," who started the thread on June 15, found that they were able to address the problem by restoring their 2012 MacBook to factory settings and not installing the "MacBook Pro (Mid 2012) Software Update" available from Apple that includes OS X 10.7.4.

When running the latest version of OS X on their 2012 MacBook Pro, that user found that InDesign would crash when trying to delete a page that has content, and also when packaging a file. Users in the thread said the issue occurs with both Creative Suite 5 and Creative Suite 6.

When the crash occurs, InDesign attempts to post a warning box. However, the box is displayed blank except for the text "Warning," and InDesign promptly crashes.