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Apple's iTunes Store hit with hours-long outage affecting music, app and e-book downloads [u]

Last updated

Apple late Tuesday confirmed an unknown issue affecting its digital storefronts has barred users from purchasing, downloading or re-downloading content from the iTunes Music Store, App Store and iBookstore.

While the extent of Apple's apparent iTunes outage has yet to be reported, the company informed customers of the ongoing problem through its system status webpage, saying affected users "may be unable to access multiple stores or make purchases" as a result of the issue. The company retroactively updated the status page's Detailed Timeline to reflect more than five hours of downtime.

Users affected by the outage took to Twitter earlier today, saying purchase and download attempts returned the error message, "This item is temporarily unavailable." Some customers saw trouble re-downloading already purchased items through the iOS App Store, while others noted similar problems on the Mac App Store.

It appears only select distribution servers are affected at this time, however, as certain regions saw no interruption in iTunes Store service. In addition, some users have reported the issue resolved.

At the time of this writing, the outage has been ongoing for nearly six hours, according to Apple's status page.

Update: Shortly after acknowledging the iTunes Store outage, Apple reported the problem as fixed with a total downtime of over five and a half hours.



33 Comments

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lord amhran 12 Years · 900 comments

Wasn't just limited to iTunes. Mail was also down for hours today and I had to re-enter my password multiple times. It's back ok for me now.

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suddenly newton 14 Years · 13819 comments

"Apply Windows Server update and reboot?" OK "You're fired."

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512ke 19 Years · 781 comments

Apple is being hacked by its enemies whose goal is to undermine and discredit the company prior to the iPhone 6's launch. Either that or Apple is just very unlucky this week.

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grape ceo 11 Years · 26 comments

Honestly I think all this will garner attention that will be turned positive come next week, I mean even with that celebrity leak pointing to AAPL this didn't shake investors. I can't wait