AppleInsider Staff
Apple on Wednesday issued a rare public apology to customers, as the company's high-profile digital storefronts continue to suffer hours-long global outages sparked by what Apple is calling an "internal DNS error."
"We apologize to our customers experiencing problems with iTunes and other services this morning," Apple told CNBC. "The cause was an internal DNS error at Apple. We're working to make all of the services available to customers as soon as possible, and we thank everyone for their patience."
The outage affects the iTunes Store, iBooks Store, App Store, and Mac App Store. Users are unable to buy apps or other content, and in some cases are prevented from downloading updates and even opening already-purchased apps.
Problems first surfaced early Wednesday morning Eastern time, though the company did not acknowledge the issue publicly for several hours. Privately, Apple representatives told developers that the problem would shortly be resolved, though that did not turn out to be the case.
According to Apple's system status dashboard, technical issues also brought down its iCloud mail and account web services at the same time, though those appear to have been restored to full operational status.
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Malcolm Owen
83 Comments
7+ is an understatement 16 hours and counting in the UK
7+ hrs? Crazy. I'm not gonna bitch and whine, since it didn't affect me personally.
Some one is going to be in trouble...
It also affects "iTunes connect" which is the developer portal into the app store for uploading apps, etc. That is not listed separately on the Apple System Dashboard page, though it should be. Each of the separate stores is listed though I believe they all run from the same system.
It's not like this is a common occurance. Accidents happen.
On the plus side, iOS 8.2 has been the most rock-solid version of iOS to date, IMO. Very, very pleased with it.