Roger Fingas
Some Apple Watch owners are experiencing problems with the Apple logo disappearing off the back of their devices, and/or scratching around the surrounding text, according to complaints posted online.
Issues have been ongoing for at least a few months, various posts on Reddit show. In most examples, only the logo has been affected. A Wednesday post on Apple's support forums, though, suggested similar trouble with the rest of the text as well.
One person who spoke with Apple support, contacted by AppleInsider, said they were given a call back by someone at the company, and promised a free replacement Watch so that engineers could study the problem. The Apple representative asked about local climate, activity levels, and whether the device was immersed in water, but suggested that other people have reported the problem, and only with the space gray Sport.
Many if not all of the damaged units appear to be space gray Sport models, implying that the problem is with the way text is printed on those devices. Stainless steel Watches have their text engraved instead of printed.
Via Reddit user eternitydiaApple marketing has placed a strong emphasis on the luxury and craftsmanship of the Watch, which has led to more attention to potential defects. The Sport is Apple's cheapest model, but still starts at $349 and uses things like tougher 7000-Series aluminum and reinforced "Ion-X" glass.
Charles Martin
Christine McKee
Wesley Hilliard
Malcolm Owen
Andrew Orr
William Gallagher
Sponsored Content
94 Comments
It's not made of diamond, folks. Expect some form of wear with use, otherwise keep it in it's original packaging.
Agree, not really a defect. Here comes wear-gate.
Agree, not really a defect. Here comes wear-gate.
Apple should refuse to sell any of their products to obtuse customers.
Various? The link appears to show two cases. OMG quick. Bring the paper bag. I'm hyperventilating. Logogate is about to come upon us...! Seriously: stuff like this can happen. It shouldn't. But occasionally does. If people had an idea about eg the maturity of a newly developed car then in comparison this is .... a non issue. In particular since apple is going to replace the affected units as it seems.
So I'm looking at the second picture, and I can see and read all of the text because it is still there, so what is the issue?