AppleInsider StaffApple has announced a worldwide first-generation iMac G5 extended warranty program that offers to repair video or power-related issues on the all-in-one desktops, free of charge.
iMac G5 systems exhibiting symptoms of scrambled or distorted video, loss of video or power, may be eligible for free repairs. If Apple or an Apple Authorized Service Provider determines that an iMac G5 computer is eligible as part of the program, the repair will be covered by Apple for up to two years from the original date of purchase even if the iMac G5 is out of warranty.
The program is available worldwide for iMac G5 models that were sold between approximately September 2004 and June 2005 featuring 17- and 20-inch displays with 1.6GHz and 1.8GHz G5 processors.
The affected iMac G5 computers have serial numbers where the first 5 digits fall into the ranges noted below.
Serial Number ranges
- W8435xxxxxx - W8522xxxxxx
- QP435xxxxxx - QP522xxxxxx
- CK435xxxxxx - CK522xxxxxx
- YD435xxxxxx - YD522xxxxxx
The 11-digit serial number is located on a label under the foot of the iMac G5. There is a bar code underneath the serial number. To view the label, Apple suggests users hold the sides of the iMac and gently lay the computer face down on a soft, clean towel or cloth.
How to participate
To participate in the program, bring your iMac G5 to the Mac Genius Bar at your local Apple Retail store or Apple Authorized Service Provider, or call your local Apple contact center. The U.S. Apple support number is 1-800-275-2273. If you are located outside the U.S., see Apple's international contact list for your local Apple Technical Support phone number.
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19 Comments
I have a 20" 1st generation iMac G5, bought the day they were announced in Paris in Sept 2004.
It's whisper quiet, it's never caused me any trouble, the video and power management work flawlessly and it still catches my eye as a well crafted machine.
Sorry others are having issues, just want to say that for me, the iMac's been a terrific experience.
I talked to my the owner of my nearest Mac reseller not too long ago, and he said that out of the hundreds they sold, only 3 or 4 had come back with problems so far.
I am sure there is a problem, it's just that it's being blown out of all proportion, and I think it's good that Apple are acknowledging the problem and extending the warranty to 2 years if your iMac is affected by this problem later on.
Doesn't appear to cover the noisy fans though!
My power supply just failed 3 days ago.
My power supply just failed 3 days ago.
This is just a train of thought, but the iMac G5's sold in Europe came with more expensive switching power supplies. Maybe that could explain why they only had 3 or 4 failures out of hundreds sold?