Malcolm Owen
The Apple Store is advising some of its customers electing to pick up their iPhone XS and iPhone XS Max orders in-store that they are unable to do so first thing on Friday, due to "last minute logistical issues" that likely involves a delay or a shortfall of devices making it in time to the outlets. But, the delay may be for less than a day in most cases.
An email sent to affected customers by Apple advises "Unfortunately, due to some last minute logistical issues, your order will not be ready for pickup during your check-in time. As soon as your order is ready for pickup, we'll let you know via email."
The message goes on to apologize for the delay, and that the company is working to resolve the issue as quickly as possible.
The Apple Stores that AppleInsider contacted all reported that there were shipping issues at a rate "more than normal" leading to less-than-expected stock at opening. As a result, this appears to be leading to the notifications sent to some customers on Friday morning.
According to sources inside Apple not authorized to speak on behalf of the company, the number of people who can't pick up orders previously scheduled for Friday morning is still low, albeit higher than in previous years.
However, all but one of the stores we asked said that the shipments are still expected today for these customers, with many being processed by store staff early in the afternoon.
The reasons behind the store pickup delays are plausibly connected to issues relating to deliveries. On Thursday night, delivery updates for UPS started to update its estimates for some users to a Monday arrival rather than Friday, though the courier claims this to be an error.
Andrew Orr
Christine McKee
Sponsored Content
Wesley Hilliard
AppleInsider Staff
Amber Neely
16 Comments
When I turned up for mine this morning, I said I had an appointment. The guy wearing an Apple shirt “appointment for what?” “It’s for a colonoscopy, dude. What do you think it’s for?”
Tried to pick up my preordered XS Max 256gb Space Gray at Best Buy this morning and they said they had constraints with that particular configuration and would need to call me when it gets there, but it appears that they had other models.
Bought an Xs/256/SG at my local AT&T store this morning. No problem, no waiting, in and out in 15-20 mins with a newly activated phone.
But I’m an America raised in a society of instant gratification who doesn’t understand things like error or weather or shipping or simply chains. Who do I scream at until I’m provided with something for free?