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Some iPhone XS & XS Max owners complaining of poor wireless reception

Last updated

The first few days after release are proving rocky for some iPhone XS and XS Max owners, who are coping with bad Wi-Fi and cellular connections on their new mobile devices.

At the moment AppleInsider can confirm there are scattered complaints about the issue. This includes posts on Apple support forums, Reddit, and elsewhere.

Affected people are having a harder time connecting to the internet, and seeing slower speeds than older iPhones when they are successful. The glitch doesn't appear to be limited to a single carrier or region, which may support the hypothesis of an iOS 12 issue than something network-specific.

There are other possibilities however, such as a hardware defect in some but not all production models. Initial surveys of service locations don't see a large number of complaints as of yet, and none of AppleInsider's units manifest the problem.

Apple infamously dealt with a so-called "Antennagate" following the 2010 launch of the iPhone 4, in which people discovered that holding the phone a certain way caused interference. The company pointed out that rival's products had similar problems.

Since then, Apple has redesigned its antenna layouts several times, both to get around grip concerns and adapt to new back materials and designs. The XS and XS Max have a new antenna line along the bottom, which should theoretically improve wireless connectivity.



43 Comments

markbyrn 14 Years · 662 comments

no problem here with my xs max - must we have reference Antennagate with every bug report?

maestro64 19 Years · 5029 comments

We had the same issue last year when the 8 came out, Apple keep insisting it was carrier issue, and after a carrier update the problem went away. Apple is using a new cellular modem and i think this has something to do with it and the fact the carries have to propagate software update throughout their network.

I know when I updated my iPhone to IOS 12 immediate afterward I got a notice for a carrier update, after the update it took some time to re-establish connection to AT&T network.

jscottfras 13 Years · 2 comments

Crappy Intel Modems. 

I get worse reception inside my house with my Verizon XS Max than last years iPhone X. 

freethinking 8 Years · 92 comments

markbyrn said:
no problem here with my xs max - must we have reference Antennagate with every bug report?

well obviously if it works for you its impossible for anyone of the other million+ users to have issues and must just be making shit up. 

artdent 12 Years · 69 comments

I think it’s related to iOS 12. I’ve noticed similar problems on my iPad Pro and 6S since updating.