Roger Fingas
Apple's retail expansion in China is reportedly being stymied by a number of factors, putting it well short of ambitious goals the company had earlier this decade.
The company originally envisioned having 25 stores in the country by the end of 2011, but ultimately managed just 26 stores by the end of 2016, The Information noted on Monday. There are now 42 shops in mainland China, and 50 in the "greater China" region, including the likes of Hong Kong and Macau.
Apple is said to be "repositioning" its stores to target city locals and tourists from smaller Chinese locations, instead of trying to build a nationwide chain. The company has cancelled plans for a store in the city of Changsha, and has yet to move ahead with plans for a Harbin location.
One of the factors hurting Apple is said to be the rise of local smartphone brands like Oppo, Xiaomi, and Huawei. While previously known for budget phones, those firms have increasingly delved into the high-end market while maintaining cheaper prices than iPhones.
The company is also said to be encountering bureaucratic obstacles, bribery by government officials, and widescale fraud. In one instance, a pair of busses with about 80 students arrived at an Apple store in Beijing in order to exploit the company's annual back-to-school promotion, in which it offers free Beats headphones when buying a Mac or iPad. The students were each paid about $10.
Similar fraud schemes hit Apple stores across the country each year, according to retail workers contacted by The Information.
Other forms of fraud include iPhone repair schemes, in which parts are stolen from working iPhones and replaced with fake ones in order to claim free replacement iPhones for resale. The legitimate parts are used to refurbish hardware.
The iPhone repair fraud alone may be costing Apple billions of dollars, which could make adding locations more of a hassle than they're worth.
Charles Martin
Malcolm Owen
William Gallagher
Christine McKee
Wesley Hilliard
Andrew Orr
13 Comments
Although the overall Chinese market for iPhones is potentially as large as American or European markets, size is not the key factor in marketing. The marketing relationship between Apple and its Chinese customers cannot be managed in the same way as it is here. In addition to patent laws that aren’t enforced by Chinese authorities, relatively poor workers may earn far more in a day systematically gouging Apple than they can in regular jobs paying only $2-$3 per hour. Apple is frequently harassed in China for discriminating against Chinese “consumers” when the company cracks down on these professional scams. Longer term, Apple should make arrangements to shift iPhone assembly to robots in factories outside of China. Any tangible asset in that nation is a potential hostage to Beijing’s policies, which have been optimized to control others and plunder their wealth.
Apple or any company selling anything in China,India,other similar countries must separate their marketing,sales/support,warranty from USA,European,etc.countries. Scammers in these countries come up with all kind of scams and often employees are also involved in facilitating scams. In those countries, once you buy and cross the door of the shop, the purchase is yours irrespective of you found it defective afterwards.
Well. At least Apple is making good money from China. Unlike Google & Facebook.