Malcolm Owen
A number of Hulu subscribers are having trouble watching shows via the streaming service, with reports from users largely claiming there to be a problem with app crashes for the iOS, iPadOS, and tvOS versions.
Reports of issues with Hulu's service started on Tuesday morning at around 4:30am Eastern. A post on Reddit's r/Hulu forum highlighted a sudden spike in problems for the app, an incident which was also recorded by DownDetector and has seemingly grown in scale as the hours wore on.
So far, reports indicate the bulk of the downtime occurs to those using Apple devices, including iPhones, iPads, and the Apple TV. Complaints include instances where the app crashes when opened, as well as problems during streaming when the app operates normally.
Not all of the complaints have related to the Apple ecosystem, with a smaller number of incidents on other platforms.
According to Engadget, one user got in contact with Hulu's support teams over the issues, and was advised there was an app update on the way that would fix the problem. While it is unclear exactly what is the problem, the claim suggests the error involves changes made on Hulu's servers, one that should have been made at the same time as the release of an app update.
It is also plausible Hulu could fix the crashes by reverting the possible server-side change to an earlier state, then restoring the alterations once the iOS and tvOS apps are released.
AppleInsider has contacted Hulu about the issues, and will update this post if there is a response.
Thomas Sibilly
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12 Comments
The tvOS app has always been incredibly buggy, particularly with their Live TV. The stream regularly crashes when one time slot ends and the next begins. Audio will start from one show and continue in the background even as you switch to another. It’s the only app I regularly force close and relaunch.
I have to agree with DWillyRef, Hulu's not always the best-behaved app on my three ATVs.
I will say, generally, most apps are a lot more stable on my two 4Ks, as opposed to the one HD. Even iMovies locked up on me on the HD the other night, three minutes into a rental, forcing a hard reboot (disconnecting the power cord). I really regret trying to save a few bucks with that one, because it flakes out more often than the others.