Wesley Hilliard
In an apparent technical glitch, Apple Card users have discovered that Amazon has removed the card from available payment options, and it cannot be added again.
Update: Amazon confirmed the glitch, and it appears to have been fixed as of Sunday.
Users began reporting the issue on Friday afternoon as the card disappeared from user's payment options. The card cannot be added back, and users are met with an error when an attempt is made.
The Apple Card is a standard credit card from Goldman Sachs that uses the Mastercard payment network. There are no indications as to why the card is not working on Amazon's store.
The error that shows up on AmazonA source inside Apple corporate not authorized to speak on behalf of the company told AppleInsider that "the problem is not on Apple's or Goldman Sachs' end."
Goldman Sachs says "they're aware of the issue and are working to resolve it as soon as possible," though that is just a standard reply and doesn't indicate anything in particular.
This means the issue lies within Amazon, though it is not known if this is an error in the system or intentional.
Other Mastercard credit cards continue to work as expected, with the impact of the issue limited to just Apple Card holders.
The Apple Card is a digital-first credit card that has reasonable cash back rewards. Apple first released the card in 2019 and has added multiple incentive programs like interest free product purchases and 3% cash back from select partners.
Update: On Friday at 2:58 P.M. Eastern Time, Amazon told us in a statement that "we are aware of this technical issue and are actively working to resolve it as soon as possible." No timetable for restoration was given.
As of Sunday, it appears Amazon has cleared up the issue for Apple Card users, with payment details for the card now reappearing and usable in accounts.
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54 Comments
Wow. Makes Apple into a victim here, along with Apple Card users.
Considering that you only earn 1% with purchases at Amazon using your Apple Card, why would you even bother? I use my Apple Card only with Apple Pay... I've never even physically used the actual card or CC number in the over year I've had it. And for Amazon purchases, I use the my Amazon card for 5% back.
If it’s not a glitch, then Amazon is clearly violating their agreement with MasterCard.
Some companies, questionably discriminate against pre-paid, foreign, or debit cards.
But it discriminating based on a bank or co-branding, that’s unheard of, and if that’s what they’re trying to do, it definitely is time for a lawsuit.
I use my Amazon card for the 5% back.
A reporter should first seek out comment from Amazon before posting. This would be standard journalistic practice instead of leaving the question open-ended.