iCloud for Windows users see corrupted iPhone videos with mystery images
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Users of iCloud for Windows are having problems viewing videos and images, with corrupt footage and images that may belong to other accounts appearing on their PCs.
The iCloud for Windows tool makes it easy for Windows users to synchronize their photos, videos, contacts, and other items with their other Apple ecosystem hardware. However, while usually a reliable service, some users are starting to encounter issues on Monday.
A small number of users are discovering that if they try to watch video recorded on an iPhone 13 Pro or iPhone 14 Pro that has been synced with iCloud for Windows, they see black footage with scan lines.
More damningly, as reported by MacRumors, the corrupted videos can sometimes insert still images from unknown sources. One user said the stills include photos of other people's families and soccer games.
While AppleInsider staff have not encountered the issue in person, we have confirmed other reports about the incident — albeit not to the level of severity as reported.
It is unknown where the still images stem from, but there's a good chance that it could be coming from other iCloud accounts. Attempts to reinstall iCloud for Windows doesn't solve the problem, which means that it's likely a server-side issue.
Apple has been informed of the instances. There has yet to be any confirmation that employees are working on a solution.