Wednesday, September 28, 2005, 06:00 am PT (09:00 am ET)
Apple says iPod nano flaw is limitedApple on Tuesday evening acknowledged that an issue exists with the iPod nano that could cause the player's screen to fail or crack, but said it only effects a small number of units.
The iPod nano, while garnering praise from reporters and analysts, has also become the subject of criticism after some users complained that their iPod nano's LCD screen had cracked or become severely scratched for no apparent reason.
"This is a real but minor issue involving a vendor quality problem in a small number of units," Apple said in a statement to Macworld UK regarding nano screens that have failed or cracked.
However, the company said its figures show the issue has affected less than 1/10 of 1% of the total iPod nano units that it has shipped over the last two and a half weeks.
"It is not a design issue," Apple said.
Customers with faulty iPod nano screens can call Apple to arrange for a free replacement unit, the company added.
Apple also responded to complaints that the iPod nano screens can easily scratch, but said there have been very few calls about the problem.
"A few vocal customers are saying that their iPod nano is more susceptible to scratching than prior iPods. We have received very few calls from customers reporting this problem, and do not believe this is a widespread issue," Apple said.
The company added: "The iPod nano is made with the same high-quality polycarbonate plastic as the fourth-generation iPod. We suggest concerned customers use one of the iPod nano cases that are coming to market to protect the music player
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