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Wednesday, February 13, 2013, 11:48 pm
Apple says fix for iOS 6.1 Exchange syncing bug coming soon
In an update to its support webpage on Wednesday, Apple said that a problem causing iOS 6.1 devices to see syncing issues with Microsoft's Exchange Server has been identified and a fix will be made available in an forthcoming update.
While the change to Apple's Support Page, first spotted by ZDNet, does not offer a specific timeframe for the patch release, it is a promising sign for those affected by the bug that causes excess log growth when a device running iOS 6.1 attempts to sync to an Exchange server.
From Apple's Support Page:
Apple has identified a fix and will make it available in an upcoming software update. In the meantime, you can avoid this bug by not responding to an exception to a recurring event on your iOS device.
The issue presents itself when a device, such as an iPad or iPhone, running the recently released iOS 6.1 attempts to make calendar, mail, or other syncing changes with Microsoft Exchange Server 2010. After a sync has been made, excessive log growth causes significant increases in CPU and memory, thereby affecting the performance of the server. Users of Microsoft's Office 365 Online Exchange were also hit by the bug, and began receiving error messages reading "Cannot Get Mail" and "The connection to the server failed" when attempting to access the online service.
After being made aware of the bug, Microsoft on Tuesday responded by suggesting server administrators throttle or ban iOS 6.1 devices until a solution was found.
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Previous Comments View All
This seems like something Apple will want to quash quickly. iOS 6.1.2?
"In an update to it's support webpage on Wednesday . . ."
And THIS from a supposedly professional writer.
IT'S = IT IS! The correct pronoun above is "its," not it's!
How hard can this BE? Rocket science?
You word your comment as if the writer doesn't understand the difference, as opposed to it simply being a case not proofreading as well as they should.
I don't think we need to point out typos in a business model who's revenue is had by reporting the tech news as quickly as possible, not by how perfect be hte grammer.
So long as the context is clear (which it is) then I think it's best to look past it.
(link)
But...but... jragosta promised me this was Microsoft's problem, not Apple's; I'm so confused.
But...but... jragosta promised me this was Microsoft's problem, not Apple's; I'm so confused.
Some people need to just keep their mouths shut and let the facts present themselves before making broad claims.
This is why I wait a few weeks to upgrade.
But...but... jragosta promised me this was Microsoft's problem, not Apple's; I'm so confused.
You're confused because you prefer to imagine things rather than face reality.
I said that it appeared to be a bug in iOS, but that the Exchange servers should not be collapsing due to heavy loads. That is a true statement.
You're confused because you prefer to imagine things rather than face reality.
I said that it appeared to be a bug in iOS, but that the Exchange servers should not be collapsing due to heavy loads. That is a true statement.
what you actually said was:
" Now, it's hard to imagine how a client bug would cause excessive log growth OR server performance. Clearly, this is an Exchange bug.
So it's bad for Apple that Microsoft has a bug in their server hardware. Amazing."
I wish they'd fix the fact that you can no longer sync Outlook with iOS if you use iCloud for synching (and you're not using Exchange Server). Now when I get Outlook meeting invites on the Mac that then go into Outlook calendar, I have to manually add them to Cal so they show up on my phone (and vice-versa).
what you actually said was:
" Now, it's hard to imagine how a client bug would cause excessive log growth OR server performance. Clearly, this is an Exchange bug.
So it's bad for Apple that Microsoft has a bug in their server hardware. Amazing."
While the Apple bug did cause excessive log growth, my statement about performance is correct. It should NOT affect server performance if the server were properly designed.
You're confused because you prefer to imagine things rather than face reality.
I said that it appeared to be a bug in iOS, but that the Exchange servers should not be collapsing due to heavy loads. That is a true statement.
I don't understand your logic. Exchange environments are sized based on expected load, growth, and SOME unexpected load. Otherwise, you are paying too much for the environment. When a few hundred, or even a few thousand, clients start dramatically increasing the load, you require that the servers are supposed to somehow infinitely scale their disk space, CPU's, and network throughput?
Whiskey Tango Foxtrot do you work that this sort of scalability is a reality? I gotta get me some of that.
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"In an update to it's support webpage on Wednesday . . ."
And THIS from a supposedly professional writer.
IT'S = IT IS! The correct pronoun above is "its," not it's!
How hard can this BE? Rocket science?