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Wednesday, October 30, 2013, 04:53 pm PT (07:53 pm ET)

Apple says fix coming for MacBook Pro keyboard, trackpad lockup issue

Apple on Wednesday added a section to its Support Pages regarding a recently reported issue with the new MacBook Pro with Retina display that, for some users, causes laptop's keyboard and trackpad to freeze unexpectedly.

MBP


According to the document, Apple said it is aware of an issue that, in a small number of cases, causes the built-in keyboards and trackpads on late-2013 MacBook Pro with Retina display laptops to stop working. The company is reportedly working toward a solution that should be available soon.

Apple is aware of rare circumstances where the built-in keyboard and Multi-Touch trackpad may become unresponsive on 13-inch MacBook Pro with Retina display (Late 2013) computers and is working on an update to resolve this behavior.

For now, Apple suggests resetting the keyboard and trackpad by closing the computer's display to put it to sleep for about one minute, then reopening. This should remedy the problem at least temporarily while the company works on a more permanent fix.

Users first complained of the repeated lockups on Apple's Support Communities forum last week, with the largest thread racking up nearly 1,000 replies and over 48,000 views.

Apple refreshed its MacBook Pro with Retina display lineup last week, introducing Intel's Haswell processors and Iris Pro integrated graphics to the popular portable. In conjunction with the hardware launch, the company also debuted its latest Mac operating system in OS X Mavericks.