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Apple extends old MacBook Pro graphics warranty to three years

Illustrating the scope of a flaw in older NVIDIA graphics chipsets, Apple has extended its special warranty on the GeForce 8600M GT in certain MacBook Pros from two to three years.

Those visiting Apple's support page for the video corruption and failure issues suffered by this portable generation have noticed that Apple has quietly added an extra year to its coverage, giving owners of the affected MacBook Pros free replacements as late as September 2011 depending on the date of purchase.

Apple hasn't explained why it's granting the extra time but reiterates the stance it held when it first made exceptions. After NVIDIA first tried to convince Apple that its 8600M GT parts weren't affected by a graphics failure problem harming computers from HP and other vendors, an Apple-led investigation found otherwise.

The issue is believed to be an inherent defect in all GeForce 8400M and 8600M graphics processors based on NVIDIA's choice of non-eutectic (varied melting point) contact material in the graphics chips. As the cores regularly hit a temperature that damages the contacts between the chip dies and the package they rest in, the parts are gradually worn down to where contacts break and produce either obvious visual glitches or no visuals at all.

An uproar from both owners of MacBook Pros and other affected notebooks prompted a lawsuit just this month that accused NVIDIA of inadequate design and asked it to compensate users for the cost of repairing these systems.

Claims exist that the GeForce 9600M in the unibody MacBook Pro may share the same material that led to the failures, but NVIDIA has denied this and says the material is the same used in a large range of chips that have been working properly. The GeForce 9400M integrated chipset uses a noticeably different material and isn't believed to be at risk.



44 Comments

quadra 610 6685 comments · 16 Years

Well, good move. Thankfully, I haven't been plageued by any of these issues. In fact, I haven't experienced really any issues with my Intel-based Mac products, but if I were I'd be happy about this.

Came a bit late, though.

pg4g 383 comments · 16 Years

I had this issue and my screen died because of it on my 17" MacBook Pro. Luckily, I walked straight into an authorized repairman and got it fixed without any hassle. Replaced the entire logic-board.

Nice work Apple. Hope this new one doesn't but out on me as well, but if it does, my AppleCare should still cover it.

canamrotax 1 comment · 15 Years

I just dropped off my 15 inch MacBook Pro, and was pleasantly suprised that I am getting a "new" or rebuilt MacBook Pro within the week. I was sure the warranty was up, so this saved me from buying another new machine.

doggone 401 comments · 18 Years

Quote:
Originally Posted by PG4G

I had this issue and my screen died because of it on my 17" MacBook Pro. Luckily, I walked straight into an authorized repairman and got it fixed without any hassle. Replaced the entire logic-board.

Nice work Apple. Hope this new one doesn't but out on me as well, but if it does, my AppleCare should still cover it.

Glad you got it fixed quickly. I have the same chip in my MBP. The unit was a refurbished model so they may have replaced the motherboard already. The question is if the chip fails after 3 years what then? If there is an inherent fault in the chip that can fail at any time is the supplier not liable?

mactripper 1307 comments · 15 Years

Got a suspect machine, no symptoms yet.

Is there any method to check for this?

thanks in advance.