Sam Oliver
The U.S. Federal Trade Commission on Tuesday announced that it has filed suit against AT&T, alleging that the wireless carrier's practice of promising unlimited mobile data and then throttling download speeds amounted to unfair and deceptive practices.
AT&T misled consumers by not properly informing them that their download speeds would be throttled, according to the commission. Customers who canceled their accounts as a result of the throttling were still charged early termination fees.
"AT&T promised its customers 'unlimited' data, and in many instances, it has failed to deliver on that promise," FTC Chairwoman Edith Ramirez said in a release. "The issue here is simple: 'unlimited' means unlimited."
The FTC alleges that the level of throttling has been "severe," with speed reductions reaching 80 to 90 percent of the advertised capacity. AT&T is said to have applied the restrictive policy to as many as 3.5 million consumers in the U.S.
Asked about throttling in focus groups, customers "strongly objected" to the idea, the FTC said. Some went so far as to call the practice a "bait and switch."
The complaint was filed in the U.S. District Court for the Northern District of California, San Francisco.
Charles Martin
Malcolm Owen
Andrew O'Hara
William Gallagher
58 Comments
AT&T only cares about making money. Their customer service is bad.
Well, unless they stopped you from actually being able to download, I don't see how 'unlimited data" means unlimited speeds. It just means the amount of data. Slowing your data stream down but still not putting a cap on the amount of data is still technically "unlimited" data. I am not condoning the AT&T practice but I think that the FTC needs a dictionary.
If reports are to be believed, the FTC needs to file another suit against AT&T, for locking Apple SIM cards.
Well, unless they stopped you from actually being able to download, I don't see how 'unlimited data" means unlimited speeds. It just means the amount of data. Slowing your data stream down but still not putting a cap on the amount of data is still technically "unlimited" data.
I am not condoning the AT&T practice but I think that the FTC needs a dictionary.
The apparent problem is that "unlimited" customers are throttled down preferentially over metered customers, when they both should be throttled equally in the presence of high demand.
Well if they slow the speeds so much that the web times out or photos/files fail to upload/download then the throttling does keep you from being able to use unlimited data. So i think the FCC and their definition on this is ok.