Mike Wuerthele
To acclimate users to the iPhone X, Apple is offering a phone conversation with an Apple Specialist, while watching a video on a computer to "help you go further" with the new device.
In the email to iPhone X purchasers, Apple calls the session a "customized interactive session." In the session, Apple provides tricks and tips to use the device, discussions about AppleID and iCloud, and help setting up the device if needed.
The emails are labeled with an order number — but Apple suggests that purchasers can forward the email to the recipient if needed.
Apple debuted an iPhone OLED screen, the Face ID system, and the True Depth camera with the iPhone X — which is now in customer's hands. To accommodate the new technologies, and lack of home button, Apple altered some user interface paradigms on the new model. The technologies included in the $999 iPhone are expected to migrate to Apple's entire fall 2018 line of iPhones.
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Wesley Hilliard
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12 Comments
Previous iPhones didn’t require a class to learn how to use them... I’m very happy so many people are buying the new X, but I’ll stick with the older generation. 😶
A thirty minute training video? For something that’s supposed to be intuitive?
It’s a big shift against ingrained muscle memory. The original iPhone with the absence of a keyboard was just as “intuitive” as the X, once you learned the basics of the Home button. Same thing here, with swipe up being the new home button. Most people will pick it up on their own, intuitively. For those who are easily flustered, there’s this.
Actually, though I’m using mine just fine, I will take the class if invited just in case I’ve missed something. But since I got mine at an AT&T store I’m not sure I’ll get an invite.
I am sure I will have no difficulty using the phone when it arrives this week. But sometimes I assume things are just fine, and I discover something new. Just last week I discovered the three taps to activate the magnifier trick on my 7 Plus. Go figure! I am happy to have someone lead me through the basics again. Maybe I already know everything... but I doubt it.![]()
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