Stephen Silver
Apple, in addition to the highest U.S. market share among computer manufacturers, is also the most reliable brand, handily beating out a group of competitors that includes Samsung, Dell, and Lenovo.
The survey, which is based off of Rescuecom's own data about calls to its service, gives Apple its only A+ reliability grade, and a reliability score of 665. This beats out Samsung, which is second with a grade of A- and a score of 270. Lenovo is third, followed by Microsoft, Dell, and Acer, with the last two spots held by HP and Asus.
Rescuecom, has been criticized in the past for its survey practices, including a questionably precipitous drop in its ratings for Apple products, considering it wasn't even authorized to repair Apple products at the time. The company now does offer Apple repair services, although it's not clear whether or not it services Apple under the terms of Apple's warranty repair program.
AppleInsider has attempted to contact Rescuecom about the matter, but has not as of yet received a response.
The release announcing the survey also singled out such models as the Lenovo ThinkPad 13, Microsoft Surface Book 2 and other models as providing strong reliability value. Dell came in for special condemnation, as the report ripped the company for prioritizing profits over product quality, especially since founder Michael Dell took the company private in 2013.
Charles Martin
Christine McKee
Wesley Hilliard
Malcolm Owen
Andrew Orr
William Gallagher
Sponsored Content
14 Comments
Thats not news huauahuuha
Macs are WAY more reliable.
The superiority of Apple's hardware is just really striking. Competitors have attempted to copy Apple stylistically, but they don't match Apple in terms of quality.
I see this contrast between my MacBook Pro and my wife's HP laptop (both work-provided) all the time. If you don't get too close, the HP looks stylistically ok. But if you really use these things for any amount of time you come to appreciate what a piece of crap the Windows laptops are.
I wish an A- in school only meant half of an A+. Now that’s a crazy curve. 665 to 270? Wow! I see the 270 more like a solid C.
We laud surveys that put Apple in a good light and castigate surveys that put Apple in a bad light. The fanboy/troll wars continue unabated. Personally, after the 2016 elections, I don’t trust any survey on anything. Call me a cynic but surveys like this one, from a single company, have a seedy smell to them. To me this stuff is like using Goggle hits to “prove” a point. 2,325,456 Google hits on an issue don’t prove anything if you get the point. Like another article today showing Apple dropping to 29th in the annual Harris poll of brand reputation, it was preceded by an article declaring millennials overwhelmingly prefer Apple in brand attachment. WTF?
In the end all I can go on is my personal history with Apple since 1982. In all that time I’ve had to have service performed on my Apple products only a couple of times. First was a bad power supply in my original Power Macintosh 8100 in 1994. Move forward almost 25 years and I recently had the head hinge fail on my iMac 14,2 (2013). The iMac was long out of warranty but the hinge was replaced no charge.
I've mentioned it before, I just retired/recycled my 2006 iMac only b/c I could not upgrade past SL, and the same with my 2009 MacBookPro. Both still going strong. My 2017 MacBook has replaced both with over twice battery life, half the weight, much faster and a much better screen. Not to mention running the best MacOS on the planet! :)
And I'm still running an iPhone SE into its 3rd year...
...no offense, but that's not 'Fan-boy-ism,' just good sense! :)
Best.