Mike Wuerthele
On Friday, the Amazon Prime Video app was not searchable in the iOS and tvOS app stores for several hours, in what now appears to be a technical issue.
At about 11:00 A.M. Eastern Time, the Amazon Prime Video app was no longer discoverable in a search on the App Store. However, the App Store page still existed at 11:32 for the application, including information around Thursday's update to the app. At 11:42, the page was made unavailable.
There are reports on social media that claim that the Amazon Prime Video is not functional, as a result of the purge. But, AppleInsider can confirm that existing app installations work on iOS 13.1.2, the iOS 13.2 beta, and the tvOS 13 release version.
@AmazonHelp yo where is the Amazon Prime Video app for iOS? I can't seem to find it on the AppStore pic.twitter.com/YkuhwdxQ46
— copscantdance (@copscantdance) October 4, 2019
Given that Amazon issued that app update on Thursday night for X-ray view in some sporting events, a business clash seems unlikely. More likely is a problem with the update, forcing a withdrawal of the app temporarily.
At 4:12 P.M. Eastern Time, the Amazon Prime Video app was restored on both stores.
Update October 4, 2:51 P.M. Eastern Time: Sources inside Amazon are telling us that the absence of the application on the App Stores is a technical issue, and access should be restored shortly.
Update October 4, 4:13 P.M. Eastern Time: Amazon and Apple have restored the app to both the iOS and tvOS App Stores.
Wesley Hilliard
AppleInsider Staff
Andrew Orr
Amber Neely
William Gallagher
6 Comments
Just checked an my previously downloaded Amazon Prime app works fine on my iPad Pro. So if you have the app and have a valid Amazon Prime account you should be good to go.
I’m running tVOS 13.2 beta 2 and launching the Amazon app it will crash at launch and have to launch it several times before it successfully opens the app. I deleted and reinstalled the app and the crashes still happen. I found the app using purchased app pane in the App Store.