Apple's Support app updated with dark mode, enhanced navigation

The Apple Support app has received its largest update in some time on Tuesday.

On Tuesday, Apple issued a major update of the Apple Support app for iOS and iPadOS, adding Dark Mode, easier navigation, and enhanced chat and call options.

The update, which brings the Apple Support app to version 4.0, introduces a new user interface and support for Dark Mode, among other changes. Notably, it's one of the largest overhauls to the Apple Support app in some time.

Beyond the UI revamps, Apple also says that the new app will make it easier for users to find and navigate step-by-step troubleshooting guides for their devices and Apple services.

Apple's full release notes for the update can be seen below.

All new customized user interface, including Dark Mode support
Get smarter solutions for even more topics using guided, step-by-step troubleshooting
It's now easier to find support for all of your Apple services and subscriptions
New and improved chat and call experiences

The Apple Support app is a free download on the App Store and is available on iPhone and iPad.

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2 Comments

dewme

said about 3 years ago

I’ve always wondered why Apple doesn’t provide a built-in device health & diagnostic app for its iOS and iOS derivative devices. Macs have a built-in diagnostics app, so why not iOS?

This type of app could reduce support costs dramatically and give Apple Store geniuses and authorized repair center staff a big head start in customer support engagements. In my opinion, diagnosability should be an essential quality attribute for all Apple device architectural designs.

Rayz2016

said about 3 years ago

dewme said:

I’ve always wondered why Apple doesn’t provide a built-in device health & diagnostic app for its iOS and iOS derivative devices. Macs have a built-in diagnostics app, so why not iOS?
This type of app could reduce support costs dramatically and give Apple Store geniuses and authorized repair center staff a big head start in customer support engagements. In my opinion, diagnosability should be an essential quality attribute for all Apple device architectural designs.

They can run diagnostics on the phone, they just haven’t exposed the function to users, because it’s a phone, and not something that should be cracked open by folk who don’t know what they’re doing.